Natalie Marie Young

• Plan, deliver and evaluate behaviour support relating to the participants needs in line with relevant legislative and ethical requirements.
• Complete functional assessments and develop, deliver and monitor interventions and strategies around behaviours of concern exhibited by people with disability.
• Provide services and supports in collaboration with key stakeholders.
• Understand how to provide services and supports within the parameters of the participant's available funding.

• Managed client relationships through regular check-ins
• Manage a large portfolio of clients with a psychological or physical injury
• Complete initial assessments and identify suitable goals
• Identify barriers preventing clients from returning to work
• Organise appropriate intervention with stakeholders
• Provide Vocational Counselling, understanding needs and wants for returning to work and providing motivation.
• Conduct Vocational Assessments
• Attend medical case conferences
• Report writing
• Document communication with all stake holders and case notes
• Communicate with doctors, psychologists, specialists, practitioners regarding diagnosis, treatment and recovery timeframes

• Greeted incoming workers, visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Organising documents via Microsoft Office software
• Booked couriers.
• Sorting and distributing post.
• Conducted inventory and restocked items throughout day.

• Provided care and support to patients with mental health, elderly, stroke and general medical needs.
• Assisted nurses and doctors with daily tasks such as; observations of the patients respiratory rate, oxygen levels, temperature, blood pressure, heart rate, level of consciousness and pain levels.
• Assisted patients with daily living needs to maintain self-esteem and general wellness.
• Kept accurate records for patient files and handled related paperwork.
• Assisted with crisis intervention to de-escalate challenging behaviour and maintain peaceful encounters.
• Monitored patients to assess and report physical and behavioural changes to supervisors.
• Encouraged and supported patients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

• Dementia, alcohol related brain damage and disability residents.
• Assist residents with personal care, activities and daily living tasks.
• Medication administration.
• Maintained confidentiality and compliance standards at all times.
• Completed documentation of care, hospital actions and patient activities.
• Practised leadership skills when working alongside an agency worker or new staff.

Experience working with: dementia, aged care, stroke, disability and mental health. This was in various different areas such as care homes, nursing homes and care at home.