Natasha Berkley
Rosebud,VIC
Summary
I have always had a passion for helping people and their pets. I started my nursing journey back in 2013 volunteering at my local clinic which turned into my dream job. I gained employment in 2016 and 2 years later became the Head Nurse of my clinic, I have recently been promoted to run our new Trainee program and have been working on and developing education programs for both our staff and clients. I have had a love for the industry ever since I can remember and have a zoo of animals myself including my 2 Border Collies Fly and Posie, my 4 Cats Lishy, Bean, Foo and Dave, my rescue bird Cruella and my bearded dragon Spyro. My absolute passion is making a difference, whether it be providing advice on food or preventatives or holding a pets paw when they are unwell and nursing them back to health and watching the joy on their owners faces when they walk out of the clinic well again. I love all aspects of veterinary medicine ranging from emergencies, nurse consults, surgical nursing and even exotics. I love what I do and every single day is different and there is always something new to see and learn.
Overview
15
15
years of professional experience
Work History
Veterinary Online Triage Nurse - Supervisor
Vetcheck 24/7
11.2022 - Current
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering medication.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Veterinary Nurse
Peninsula Vet Care
07.2016 - Current
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odours.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Aided veterinary surgeon with Orthopaedic and Advanced surgeries and procedures for domestic and exotic species with complex requirements.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Trained and mentored other nursing staff.
- Designed and created client education materials and marketing materials for hospital services.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
Front End Manager
Ritchie's SUPA IGA Dromana
09.2008 - 11.2017
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules for team members.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Certificate IV - TAE40116 Training And Assessment
HBA
Australia12.2023
Certificate - HLTAID011, HLTAID010 And HLTAID009 First Aid
Allens Training
Australia08.2023
Diploma of Veterinary Nursing (General Practice) - Veterinary Technology
AIRC
Queensland03.2020
Certificate IV Veterinary Nursing - Veterinary Technology
Australian College of Veterinary Nursing
Werribee, VIC11.2016
Certificate III Animal Studies - Animal Studies
Australian College of Veterinary Nursing
Melbourne02.2015
Certificate IV - Frontline Management
Training And Development Australia
Australia09.2014
Certificate II - Animal Studies
Australian College of Veterinary Nursing
Melbourne, VIC04.2014
Skills
- Client Counselling
- Emergency First Aid
- Client Education
- General Veterinary Care
- Treatment Options
- Physical Examinations
- Animal Health
- Reliable and Responsible
- Emergency Situations
- Dietary Needs
- Medical Triage
- Animal Condition Evaluations
- Medical History
- Planning and Coordination
- Course Planning
- Group and Individual Instruction
- Training Initiatives
- New Hire Training
References
Sonja Ellis
Peninsula Vet Care - Clinic Manager
0417 900 007
Amy Brewerton
Nurse Manager - Vetcheck 24/7
0401578124
Timeline
Veterinary Online Triage Nurse - Supervisor
Vetcheck 24/7
11.2022 - Current
Veterinary Nurse
Peninsula Vet Care
07.2016 - Current
Front End Manager
Ritchie's SUPA IGA Dromana
09.2008 - 11.2017
Certificate IV - TAE40116 Training And Assessment
HBA
Certificate - HLTAID011, HLTAID010 And HLTAID009 First Aid
Allens Training
Diploma of Veterinary Nursing (General Practice) - Veterinary Technology
AIRC
Certificate IV Veterinary Nursing - Veterinary Technology
Australian College of Veterinary Nursing
Certificate III Animal Studies - Animal Studies
Australian College of Veterinary Nursing
Certificate IV - Frontline Management
Training And Development Australia
Certificate II - Animal Studies
Australian College of Veterinary Nursing
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