Natasha De Simone

• Extensive management of executives and Branches.
• Streamline executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout and outside of Defence.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Designed visually engaging presentations to effectively convey complex information to diverse audiences.
• Optimized the Branches project performance with effective communication and stakeholder engagement.
• Demonstrates exceptional time management skills while working on multiple tasks simultaneously without compromising quality or deadlines.

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Provision of ongoing evaluation of junior employees to identify requirements for building skills and knowledge.
• Created fun, positive environments and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Promoted superior experience through:

• Addressing customer concerns, demonstrating empathy and willingness to listen, resolving problems swiftly and seeking feedback to strengthen relationships.
• Trained new employees and monitored ongoing performance.
• Demonstrated team leadership, management and trust.
• Maintained a high level of business focus.