Natasha Everson
Ipswich,QLD
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
10
10
years of professional experience
Work History
Retail Store Sales Manager
Ipswich BBQs & Fireplaces - Harlequin Energy Serv
08.2022 - 09.2024
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
Sales Assistant
Forty Winks
12.2020 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Quality Assurance Tester
D.A Hall & Co
10.2014 - 11.2016
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
- Maintained a clean and organized work environment in accordance with company policies and regulatory requirements, promoting a culture of safety.
- Enhanced product quality by conducting routine inspections and implementing corrective actions.
- Performed equipment calibrations and maintenance tasks according to schedule, minimizing downtime and ensuring optimal performance during testing procedures.
- Kept eye on quality assurance information to review compliance against specifications and company standards.
Education
Queensland Certificate of Education -
Laidley State High School
Laidley, QLD11.2012
Skills
- Staff Training and Development
- Social Media Marketing
- Sales strategy development
- POS System Operation
- Customer Service
- Sales Team Leadership
- Cash Handling
- Decision-Making
- Customer Engagement
- Brand Awareness
- Staff Scheduling
- Upselling strategies
Reference
Sharee Fazekas - Fortywinks Manager
0404 099 220
Rodney Embrey - D.A.Hall Manager
0497 867 326
Timeline
Retail Store Sales Manager
Ipswich BBQs & Fireplaces - Harlequin Energy Serv
08.2022 - 09.2024
Sales Assistant
Forty Winks
12.2020 - 05.2022
Quality Assurance Tester
D.A Hall & Co
10.2014 - 11.2016
Queensland Certificate of Education -
Laidley State High School
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