Natasha O’sullivan
Burdell,Qld
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Gaming Attendant
Lilly Whyte Group
01.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Take motel bookings- restaurant bookings
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
Bar Supervisor
Forrest Beach Hotel
05.2023 - 01.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Planned and promotional work for Music Festival
- Promotions manager
Education
Busineas
Council
Skills
- Strong Work Ethic
- Gaming machine knowledge
- Quick Decision Making
- Cash handling proficiency
- Responsible gambling practices
- Promotions and Events
- Sales and Upselling
- Cash Handling
- Customer service expertise
- Customer Service
- Time Management
- Teamwork and Collaboration
Certification
Business administration traineeship
Tab compliant
Keno. Compliant
Food handlers
RSA
RSG
Timeline
Gaming Attendant
Lilly Whyte Group
01.2024 - Current
Bar Supervisor
Forrest Beach Hotel
05.2023 - 01.2024
Busineas
Council