Nathakorn Saengchalee
Belgian Garden,QLD
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
1
1
year of professional experience
Work History
Business Analyst
BANGKOK BANK PUBLIC COMPANY LIMITED
03.2021 - 07.2022
- Transform business requirement from business users to functional specification
- Examine project outcomes to generate outcome report to management team
- Provided technical support to customers by troubleshooting and resolving computer-related issues.
- Configured and maintained routers, switches, firewalls, and other network devices.
- Monitors project progress by tracking activity, brainstorming with stakeholders (both inside and outside organisation) and publishing progress reports
- Generate use cases mock up and modify business workflow to reduce waiting time and working of customer and business user
- Resolved customer issues by troubleshooting hardware or software malfunctions.
- Assisted in developing training materials for internal staff on new products or services.
- Generate data flow diagram and system workflow, also evaluate impact of data privacy and data usage right according to PDPA policy
- Evaluate risk and impact to system with technical team in order to prevent incident
Education
Master of Business Analytics -
University of Essex
11-2020
Bachelor of Civil Engineering -
King Mongkut's Institute of Technology Ladkrabang
07.2018
Skills
- Microsoft O365 environment
- Hardware and software installation
- Computer Hardware Troubleshooting and Repair
- Software Development Life Cycle (SDLC)
- IT service management
- Data analysis
- Machine Learning
- Clustering analysis
- R
- Tableau and Power BI
- SQL
- Python
Timeline
Business Analyst
BANGKOK BANK PUBLIC COMPANY LIMITED
03.2021 - 07.2022
Master of Business Analytics -
University of Essex
Bachelor of Civil Engineering -
King Mongkut's Institute of Technology Ladkrabang
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