Nathan Garrett

Customer Service

• Greeted customers at counter to fulfill requests.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
• Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Monitored areas for security issues and safety hazards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.

• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Promoted a positive work environment by fostering open communication lines within the team.

• Timely retrieval of commercial material.

• Liaised with on and off site Sales Departments.

• Problem solving through Cross departmental communication.

• Resolution of commercial material discrepancies.

• Timely completion of listed daily objectives.

• Effectively contributed to achievement of Team Goals.

• Ingested commercial material for on air broadcasting.
• Interdepartmental communication in retrieval and rectification of commercial material.
• Tested and reported on broadcastable quality control of commercial material.
• On Air presentation and monitoring.
• Transformed video and audio recordings into digital formats for editing and archiving.
• Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
• Assisted in the training of new tape operators to ensure consistent performance across the team.
• Elevated team morale by maintaining a positive attitude and proactively addressing any conflicts or issues that arose during production.
• Demonstrated adaptability by learning new technologies and software quickly as they were introduced into the workplace.
• Contributed to a streamlined work environment by organizing and maintaining an inventory of tapes, labels, and supplies.
• Reduced downtime during live events by providing quick solutions to technical problems involving tape machines or related equipment.

• Daily banking of cash takings.
• Efficient daily management of cash drawers.
• Balanced and reconciled in-store electronic banking.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
• Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
• Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
• Trained employees in suggested selling and merchandising techniques to meet sales quotas.
• Collaborated with store manager to develop action plans for improving overall store performance metrics.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Boosted sales performance with strategic merchandising plans and promotional displays.
• Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
• Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Provides expert advice, optimizing customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated team-building activities, enhancing team cohesion and morale.