Natsumi Oshita
Cairns
Summary
Customer-oriented staff member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Cafe All-Rounder
Workshop Brothers Southbank
Melbourne, VIC
10.2023 - 03.2024
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Completely utilize the POS to process customer orders, complete payment transactions, and issue receipts.
Restaurant Waiter
Ms Frankie Carlton
Melbourne, VIC
08.2023 - 10.2023
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Banquet Server
Rihga Royal Hotel
Hiroshima, Japan
04.2020 - 12.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
Bachelor of Arts - English Language And Literature
Yasuda Women's University
Hiroshima, Japan 04.2019 - 03.2023
Skills
Interpersonal Communication
Organization and Time Management
Self-Motivated
Teamwork and Collaboration
Availability
Monday- Sunday Anytime
Timeline
Cafe All-Rounder
Workshop Brothers Southbank
10.2023 - 03.2024
Restaurant Waiter
Ms Frankie Carlton
08.2023 - 10.2023
Banquet Server
Rihga Royal Hotel
04.2020 - 12.2020
Bachelor of Arts - English Language And Literature
Yasuda Women's University
04.2019 - 03.2023