Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Preference
Timeline
Generic
Open To Work

Naveen Kumar

Melbourne,VIC

Summary

Result-driven MS Dynamics CRM, ERP, and HRIS analyst with over 11 years of experience in project analysis, development, testing, and implementation. Proven track record in transforming core IT systems to cloud-based Microsoft Dynamics 365, enhancing service procurement, sales, and customer journey configurations. Expertise in business process modeling, stakeholder management, and user acceptance testing, with strong skills in data analysis and management. Proficient in agile and waterfall methodologies, ensuring timely client deliverables and improved system functionality.

Overview

14
14
years of professional experience

Work History

Application Support Analyst

RSSB Australia Pty. Ltd.
, Australia
01.2024 - Current
  • Managed and resolved application-related incidents by liaising with tech experts, minimizing downtime and impact.
  • Provided tech support as point of contact for addressing data-related information requests, generating reports, and correcting errors in MS SQL Lite database.
  • Performed database queries, optimized systems, and executed backups.
  • Identified and communicated opportunities to enhance application, processes, and support operations.
  • Work closely with tech leads, analysts to analyze and provide technical and support related documentation.
  • Participate in weekly sessions to progress and formalize the enhancements and in progress items.
  • Conducted training sessions for new employees on application systems and processes.
  • Tools & Technologies: MS Office 365, MS SQL Lite

MS Dynamics 365 CRM Senior System Analyst (BMW)

Cela Systems Pty. Ltd.
, Australia
04.2021 - 08.2023
  • Responsible as MS Dynamics CRM Expert for retail roll out and third-party Data Migration at BMW Group Australia.
  • Managed data migration of dealers' data from third-party tools to MS Dynamics CRM, including data mapping and collaboration with partners for data cleansing and staging.
  • Handling data validation of migrated data and defect reporting in migrated data.
  • Conducted requirement analysis and facilitated workshop sessions with business stakeholders and the project team.
  • Translating the functional requirements to the technical implementation team (third party vendor) and assisting them with the business understanding.
  • Collaborated with implementation partners for system implementation, enhancements, and post-live support.
  • Defined and finalized the users, roles, and teams' structure under User and Role Management.
  • Direct interaction with functional users for feasibility study of new scenarios and raising Change requests.
  • Conducted user training sessions for business users on new scenarios and their application.
  • Preparation and maintenance of test plans, test cases, test results and defect reporting.
  • Identify and prioritize all key stakeholders during the project.
  • Understand and align stakeholder expectations.
  • Tools & Technologies: MS Dynamics 365 CRM, MS SQL

IT System Analyst

Infinity Institute Australia
, Australia
08.2020 - 01.2021
  • Analyzed requirements to configure and implement Moodle system for institute, enhancing user experience.
  • Delivered user support and troubleshooting assistance, resolving issues to maintain system functionality.
  • Offered IT support to users and students, ensuring consistent access to technology resources.
  • Conducted user training sessions and updated end-users on system changes.
  • Designed and created websites using the Wix platform.

MS Dynamics 365/ Orange HRIS System Analyst

Wonder Cement Ltd
02.2016 - 11.2019
  • Led end-to-end implementation of MS Dynamics CRM at Wonder Cement.
  • Collaborated with functional users to conduct feasibility studies for new scenarios.
  • Analyzing requirements given by functional users.
  • Configuring and testing new scenarios and implementing the same in Development/ UAT / Production server.
  • Direct interaction with functional users for feasibility study of new scenarios.
  • Involved in requirement analysis, preparing documentation, and running workshop sessions with the business stakeholders.
  • Translating the functional requirements to the technical implementation team and assisting them with the business understanding.
  • Requirement analysis, test cases preparation & execution, brainstorming with the key stakeholders.
  • Direct interaction with implementation partners for implementation and post live support.
  • Manage, monitor and maintain system for the smooth running of system and to ensure trouble-free working environment.
  • Ensured smooth user experience by addressing and resolving technical problems efficiently.
  • Provided user support and troubleshot issues.
  • Handling user trainings and updating end-users related to new scenarios and their usage.
  • Conducted user training sessions and updated end-users on new scenarios and their functionalities.
  • Developed and maintained master data records, ensuring data accuracy and integrity.
  • Handled complete customization of system.
  • Preparation and maintenance of test plans, test cases, test results and defect reporting.
  • Identify and prioritize all the key stakeholders during the project.
  • Understand and align stakeholder expectations.
  • Involved in running other initiatives such as successful rollout of MS Project, Microsoft SharePoint, Orange HRMS System, and Contract Labour Management System portals.
  • Tools & Technologies: MS Dynamics365, MS Project, MS Teams, HRMS Systems, MS Share point Ticket Portal
  • Tools & Technologies: MS Dynamics365, MS Project, MS Teams, HRMS Systems, MS Share point Ticket Portal

Functional Analyst (SAP ERP, ECC 6.0, HRIS)

Vardhman Polytex Ltd
05.2009 - 02.2016
  • VETAN HRIS: Developed in-house HRIS system and handled overall application.
  • Resolved issues to maintain uninterrupted operation of HRIS system.
  • Conducted feasibility studies with functional users to identify and assess new scenario requirements.
  • Configuring and testing new scenarios and implementing the same in Development/ UAT / Production server.
  • Manage, monitor and maintain system for the smooth running of system and to ensure trouble-free working environment.
  • Oversaw all administrative activities to maintain organized operations within the HR department.
  • INTEX ERP: Handled implementation of (SD, MM & PP modules) along with post live user support and master data creation.
  • Direct interaction with functional users for feasibility study of new scenarios.
  • Handled development of reports.
  • Handled screen, printing and reports parameterization.
  • APPS ERP: Handled implementation along with post live user support, master data creation and new enhancements.
  • SAP ECC 6.0: Handled all master data creation.
  • Delivered user support and troubleshooting for the SAP SD module to resolve operational issues.
  • Identified functional/technical bugs related to scenarios determining feasible solutions to them.

Education

MCA (Masters of Computer Applications) -

Punjab Technical University
Punjab, India

Skills

Technical Skills:

  • Data Base: MS SQL Server
  • Tools, Technologies: Jira, ServiceNow, Confluence, Kanban Board
  • ERP/ CRM: SAP, MSD 365, Intex, APPs
  • Methodologies: Waterfall, Agile, Scrum Education
  • Project Management: MS Project
  • Microsoft office Suit

Core Competencies:

  • Business Process Modelling
  • Application Support & User training
  • System Design & Architect
  • Analytical Skills
  • Problem Solving Skills
  • Interpersonal skills
  • Data migration
  • System & Data analysis
  • UAT support
  • Quality analysis and functional testing

Functional Verticals:

  • Textiles Industry,
  • Mining Industry,
  • Automotive Industry,
  • Cement Manufacting Industry

Accomplishments

Multiple nominations and shout-outs for innovative ideas during implementions.

Affiliations

Volunteer, RSSB, Melbourne.

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Salary Range

$85000/yr - $200000/yr

Timeline

Application Support Analyst

RSSB Australia Pty. Ltd.
01.2024 - Current

MS Dynamics 365 CRM Senior System Analyst (BMW)

Cela Systems Pty. Ltd.
04.2021 - 08.2023

IT System Analyst

Infinity Institute Australia
08.2020 - 01.2021

MS Dynamics 365/ Orange HRIS System Analyst

Wonder Cement Ltd
02.2016 - 11.2019

Functional Analyst (SAP ERP, ECC 6.0, HRIS)

Vardhman Polytex Ltd
05.2009 - 02.2016

MCA (Masters of Computer Applications) -

Punjab Technical University
Naveen Kumar