Summary
Overview
Work History
Education
Skills
References
Key Accountabilities
Affiliations
Timeline
Generic

Navjeet Kaur Jhajj

Sydney,NSW

Summary

Dynamic and results-driven professional with extensive experience as a First Class Correctional Officer at MRRC, excelling in incident management and crisis intervention. Proven ability to enhance operational efficiency while fostering a safe environment. Skilled in report writing and conflict resolution, committed to upholding high standards of care and security.

Overview

13
13
years of professional experience

Work History

First Class Correctional Officer

MRRC
Silverwater
10.2018 - Current
  • Supervise daily accountable activities including Musters, Lock-in, Let go and head-checks.
  • Manage critical incidents involving staff or inmates such as use of force, fights, assaults, self-harm, fires and medical emergencies etc.
  • Assist in maintaining Good Order and Discipline within the Centre.
  • Complete all reports, packages, IRMs professionally and inform all stakeholders in timely manner.
  • Ensure staff attendances at all posts and liaise with MOS.
  • Repair and rearrange keys in the key bunches and program new keys.
  • Manage accountability of Keys, equipment and Armory at the gate.
  • Coordinate and manage OS&P and Justice Health service for offenders.
  • Act as RIT coordinator, managing At Risk Inmates, coordinating interviews and implement Immediate Support Plans.
  • Conduct threat assessments, create alerts/non associations, protection and segregation orders.
  • Co-ordinate inmate movements and placement as movement coordinator.
  • Provide on job training and orientation to staff.
  • Implement structured routine for inmates and conduct Urinalysis and DNA sampling.
  • Resolve staff disputes and ensure safe and harmonious work environment.
  • Report any injuries to staff or inmates and liaise for Worker Compensation issues.
  • Maintain center security through vigilance and policy enforcement.
  • Participate in a multi-disciplinary team and implement WH&S legislation.
  • Uphold duty of care procedures and lease with centre management during serious incidents.
  • Release inmates on Bail, Parole or time served according to legislative provisions and DCS policies while acting as SCO.

Assistant Administrator

Linfox Australia
07.2017 - 08.2017
  • Coordinated administrative tasks across multiple departments to enhance workflow efficiency.
  • Assisted in developing training materials for new staff members to ensure compliance.
  • Supported the implementation of new processes to improve daily operational functions.
  • Communicated with stakeholders to relay important updates and gather feedback effectively.
  • Conducted research on best practices to streamline administrative procedures and support initiatives.
  • Created reports using MS Office Suite programs.
  • Sorted incoming mail and distributed it accordingly.
  • Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
  • Performed data entry tasks into company database system on a daily basis.

Customer Service Representative

Australia Education Experts
01.2013 - 07.2017
  • Assisted students with course selection and enrollment processes.
  • Resolved customer inquiries through phone and email communication.
  • Collaborated with team members to enhance service delivery protocols.
  • Evaluated customer satisfaction to identify areas for improvement.
  • Provided training to new staff on customer service procedures.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated databases with new and modified customer data.

Customer Service Manager

Spoons Restaurant and Function Centre
Blacktown
01.2012 - 12.2012
  • Managed daily operations of customer service team at busy dining and event venue.
  • Coordinated conflict resolution strategies to address guest issues effectively.
  • Collaborated with kitchen and management teams to streamline service processes.
  • Monitored service standards to ensure compliance with company policies and procedures.
  • Trained new hires on restaurant policies and best practices for customer interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

Certificate III - Correctional Practice

BFCSA
Australia
09.2019

Bachelor of Laws -

Punjabi university
India
05.2011

Bachelor of Arts -

Punjabi university
India
05.2009

Skills

  • Incident management
  • Report writing
  • Threat assessment
  • Key control
  • Crisis intervention
  • Conflict resolution
  • Staff training
  • Customer service
  • Operational efficiency
  • Time management
  • CCTV monitoring
  • Radio communication
  • Records management
  • Occupational hazards and safety precautions
  • Contraband seizure
  • Armory and key control
  • File and record maintenance
  • Excellent problem solver
  • Cultural sensitivity
  • Program coordination
  • Inmate supervision
  • Inmate classification
  • Firearms proficiency
  • Central and pod control
  • Emergency management
  • Mental health awareness
  • Tower surveillance
  • First aid and CPR certified

References

  • Sharon Griffiths, Functional Manager, MRRC, Sharon.Griffiths@correctiveservices.nsw.gov.au
  • Stuart Lyle, Manager of Security, MRRC, Stuart.lyle@correctiveservices.nsw.gov.au

Key Accountabilities

  • Supervise daily accountable activities including Musters, Lock-in, Let go and head-checks.
  • Manage critical incidents involving staff or inmates such as use of force, fights, assaults, self-harm, fires and medical emergencies etc.
  • Assist in maintaining Good Order and Discipline within the Centre.
  • Complete all reports, packages, IRMs professionally and inform all stakeholders in timely manner.
  • Ensure staff attendances at all posts and liaise with MOS.
  • Repair and rearrange keys in the key bunches and program new keys.
  • Manage accountability of Keys, equipment and Armory at the gate.
  • Coordinate and manage OS&P and Justice Health service for offenders.
  • Act as RIT coordinator, managing At Risk Inmates, coordinating interviews and implement Immediate Support Plans.
  • Conduct threat assessments, create alerts/non associations, protection and segregation orders.
  • Co-ordinate inmate movements and placement as movement coordinator.
  • Provide on job training and orientation to staff.
  • Implement structured routine for inmates and conduct Urinalysis and DNA sampling.
  • Resolve staff disputes and ensure safe and harmonious work environment.
  • Report any injuries to staff or inmates and liaise for Worker Compensation issues.
  • Maintain center security through vigilance and policy enforcement.
  • Participate in a multi-disciplinary team and implement WH&S legislation.
  • Uphold duty of care procedures and lease with centre management during serious incidents.
  • Release inmates on Bail, Parole or time served according to legislative provisions and DCS policies while acting as SCO.

Affiliations

  • Sucessfully completed the Women in leadership program 2022

Timeline

First Class Correctional Officer

MRRC
10.2018 - Current

Assistant Administrator

Linfox Australia
07.2017 - 08.2017

Customer Service Representative

Australia Education Experts
01.2013 - 07.2017

Customer Service Manager

Spoons Restaurant and Function Centre
01.2012 - 12.2012

Certificate III - Correctional Practice

BFCSA

Bachelor of Laws -

Punjabi university

Bachelor of Arts -

Punjabi university

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Navjeet Kaur Jhajj