Experienced ICT Business Analyst with over 8 years of full-time experience in identifying business needs, gathering and analyzing requirements, and delivering effective technology solutions. Skilled in stakeholder engagement, process analysis, documentation, and supporting the full software development lifecycle. Proven track record of bridging the gap between business goals and technology teams to optimize systems and enhance operational performance.
Enthusiastic and polished in optimizing systems to address dynamic needs, improve collaboration, and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Rational with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
8
8
years of professional experience
Work History
ICT Business Analyst
Jubilee Information Technology Pvt Ltd
06.2017 - Current
Conducted structured interviews and stakeholder meetings to understand key business objectives and operational bottlenecks.
Evaluated legacy systems and produced gap analysis reports to recommend process improvements.
Designed business process models and optimized workflows using BPMN standards.
Created and maintained business requirement documents (BRDs) and functional specifications aligned with evolving project goals.
Acted as a liaison between technical teams and business units, ensuring clarity in expectations and deliverables.
Contributed to solution design for modules such as employee self-service, internal billing, and healthcare data dashboards.
Participated in agile ceremonies including sprint reviews and backlog grooming to ensure timely delivery of features.
Provided support during testing phases by validating outputs and ensuring alignment with business scenarios.
Assisted with system rollout plans and captured post-deployment metrics for continuous improvement.
Maintained clear project documentation and contributed to retrospectives to refine BA practices.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Collaborated with upper management to drive strategy and implement new processes.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Communicated and explained business requirements to team members to understand and implement functional demands.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Offered input for complex documents to support client-ready final versions.
Re-engineered existing computer systems to promote ease-of-use and improve system security.
Gained strong leadership skills by managing projects from start to finish.
Demonstrated strong organizational and time management skills while managing multiple projects.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Proven ability to develop and implement creative solutions to complex problems.
Cultivated interpersonal skills by building positive relationships with others.
Managed time efficiently in order to complete all tasks within deadlines.
Gained extensive knowledge in data entry, analysis and reporting.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
SENIOR SAP BTP, SAP FIORI & UI Consultant at Extentia Information Technology Pvt. Ltd.SENIOR SAP BTP, SAP FIORI & UI Consultant at Extentia Information Technology Pvt. Ltd.