Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nazmul Haq

Unite 312 ,9 The Arcade Dockland ,VIC

Summary

Proven Customer Service Representative at Unimart, adept in critical thinking and data entry, enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, consistently surpassing performance metrics. Skilled in building customer relations, showcased by repeated business and efficient problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Unimart
08.2023 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Sales Associate

Qrius Lifestyle Ltd
01.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor Of Business Admin. -

RMIT University
Melbourne, VIC

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Data Entry
  • Customer Relations

Timeline

Customer Service Representative

Unimart
08.2023 - 01.2024

Sales Associate

Qrius Lifestyle Ltd
01.2023 - 07.2023

Bachelor Of Business Admin. -

RMIT University
Nazmul Haq