Ned Tobin

· Prepared espresso-based beverages while maintaining consistency and quality.

· Managed stock control and placed orders to ensure consistent supply for café operations.

· Assisted with back-of-house tasks, including preparing sandwiches, danishes, and relishes.

· Conducted food prep tasks without directly handling baking from scratch.

· Collaborated with team members to maintain a smooth and efficient café environment.

· Performed general café duties, including customer service, cleaning, and end-of-day procedures.

• Espresso Preparation: Proficient in pulling espresso shots, adjusting grind settings, and ensuring shot consistency for various coffee beverages. Making an average of 250 coffees a day
• Have an understanding on the different types of espresso drinks
• Customer Service: Exceptional customer service skills, with the ability to engage customers, take orders accurately, and handle inquiries and feedback professionally
• Team Collaboration: Collaborated with colleagues to streamline café operations and maintain a harmonious work environment
• I also help in training junior staff members, ensuring they meet quality and service standards
• End-of-Day Responsibilities: Played a key role in closing procedures, including cleaning and sanitizing equipment, counters, and workstations
• In addition, I entered sales data into an Excel sheet and filled in bank deposits slips with the daily profits
• Food Preparation and Packaging: Assisted in food preparation tasks, including assembling sandwiches, pastries, and other café items

• Taking customers orders, preparing food for customers, and brewing coffee
• General maintenance of the store such as dishes, general cleanliness and adjustment of grinder and coffee machine
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Developed strong cooperative relationships with coworkers and managers.

• Order taking, order fulfillment, general restaurant maintenance and cleaning, and training new team members.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Worked front counter, drive-thru and other areas