Neetu Vashistha
Sydney,NSW
Summary
Encouraging administrator and analytical problem-solver with talents for team building, supporting and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Sales Administration/ Office Administrator
Heine Australia
01.2024 - 05.2024
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Partnered with sales, customers, internal stakeholders and other product managers to validate requirements and priorities and refine product requirements.
- Built relationships with customers and promoted repeat and referral sales and service business.
- Completed daily administration tasks for accurate, reliable records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Administrator
Fujifilm Sonosite
03.2023 - 10.2023
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with businesses to supply accurate product and service information.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Purchased new supplies in line with projections and current inventory levels.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Representative
Woven Image
02.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
Office Administrator/Supply Chain Coordinator
Bubs Australia
10.2021 - 01.2022
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed frequent inventory counts and resolved discrepancies.
- Oversaw demand planning, purchasing, and logistics.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 20 guests.
- Responded to inquiries from attendees and addressed any issues or complaints.
Database Administrator
Modern Star
03.2021 - 08.2021
- Created and updated database designs and data models.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Exhibited high energy and professionalism when dealing with clients and staff.
Business Administrator / Receptionist
GPMG Print + Visual Media
06.2018 - 03.2021
- Receiving orders and managing job to completion, Reading and replying emails and saving them if required, Preparing products for dispatch and Picking/Packing products for deliveries, Doing all admin work and typing letters, reports, PowerPoint presentations, meeting minutes, Handling queries and complaints via phone, email and general correspondence, Greeting all visitors and transferring calls as necessary, Data entry and filing, Assisting Customers- Answering phone enquires and following up with the status of order, Handling picking/packing jobs and checking of stock, Scheduling appointments, Answering calls and liaising with clients.
- Worked with stakeholders to drive product and service definition and design.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Education
Certificate IV - Business Administration
TAFE
Sydney, Australia02.2020
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Sarvodaya Institute of Teacher’s Training
Jammu & Kasmir, India09.2010
Bachelor of Arts - Language Arts Education
Delhi University
New Delhi, India 03.2010
Skills
- Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, MS Teams, one note)
- Salesforce
- ASW
- Unleashed
- Zoom
- File Maintenance
- Database entry
- Travel Coordination
- Office Supply Management
- Customer Engagement
- Administrative Support
- Customer Relationship Management (CRM)
- Inventory Management
- Office Administration
- Inbound phone call handling
Personal Information
Title: Administration / Supply Chain Professional
Volunteer Experience
02/01/2017, 03/01/2020, Dee Why Public School, Volunteer, Actively coordinated in school meetings and functions to provide awareness of new rules and regulations of the school, Played a lead role in teaching Indian dance for the annual carnival function, Involved in multiple school activities including cooking, cleaning, and selling food, Interacted with children and taught pronunciation of simple words
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Sales Administration/ Office Administrator
Heine Australia
01.2024 - 05.2024
Sales Administrator
Fujifilm Sonosite
03.2023 - 10.2023
Customer Service Representative
Woven Image
02.2022 - 02.2023
Office Administrator/Supply Chain Coordinator
Bubs Australia
10.2021 - 01.2022
Database Administrator
Modern Star
03.2021 - 08.2021
Business Administrator / Receptionist
GPMG Print + Visual Media
06.2018 - 03.2021
Certificate IV - Business Administration
TAFE
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Sarvodaya Institute of Teacher’s Training
Bachelor of Arts - Language Arts Education
Delhi University
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