Neha Uppal
Canberra,ACT
Summary
Reliable Cafe Attendant with background in managing day-to-day operations of busy cafes. Skilled in maintaining clean, welcoming environments, handling cash transactions accurately and providing exceptional customer service. Demonstrated ability to engage customers, resolve complaints and foster repeat business through professional demeanor and strong communication skills. Previous work experience resulted in enhanced customer satisfaction levels and improved operational efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Cafe Attendant and Gaming attended
The tradies
Dickson, ACT
10.2022 - 02.2023
- Assisted customers with game selection and provided gameplay instructions.
- Monitored gaming machines for proper functioning and reported malfunctions.
- Ensured compliance with gaming regulations and company policies during operations.
- Prepared and served a variety of beverages and food items to customers.
- Maintained cleanliness and organization of the café and dining areas daily.
- Assisted customers with menu selections and provided exceptional service.
- Collaborated with team members to ensure smooth café operations during peak hours.
- Monitored food safety practices to ensure compliance with health regulations.
- Received orders from customers, accurately entered them into the point of sale system, and collected payment.
- Ensured that all drinks were served at the correct temperature with appropriate garnishes or accompaniments.
- Managed multiple tasks simultaneously while maintaining focus on quality assurance.
- Replenished supplies such as napkins, condiments, utensils, cups and lids throughout the day as necessary.
- Provided excellent customer service by being friendly, courteous and helpful at all times.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Operated industrial dishwasher to wash glassware and utensils.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
- Checked expiration dates on all food items before serving to ensure freshness.
- Followed daily opening and closing procedures including counting money in register drawer.
Customer Service Representative
Coles group
Amaroo, Act
06.2022 - 08.2022
- Assisted customers with inquiries and product selection to enhance their shopping experience.
- Processed transactions efficiently using point-of-sale systems for accurate sales management.
- Resolved customer complaints and issues promptly to ensure satisfaction and loyalty.
- Click and Collect section.
- Shelves refill and stocks.
- Collaborated with team members to manage stock levels and support inventory control efforts.
- Answered customer inquiries and provided accurate information regarding products and services.
Gaming Attendant
Alh group pty ltd
Carrumdown, Victoria
01.2017 - 01.2020
- Assisted customers with game selection and provided gameplay instructions.
- Monitored gaming machines for proper functioning and reported malfunctions.
- Ensured compliance with gaming regulations and company policies during operations.
- Managed bistro and gaming food counter.
- Conducted routine cleaning and maintenance of gaming areas and equipment.
- Collaborated with team members to maintain a welcoming atmosphere for guests.
- Maintained inventory of gaming supplies and requested restocks as needed.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Monitored store activity to ensure safety of customers and staff members.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Reported equipment failures and games no longer in service to professionals.
- Interacted with guests to encourage play and explained rules of each game.
- Ensured that all gaming consoles were properly connected to power sources and audio-visual components before rental or purchase.
- Kept records of sales transactions using point-of-sale software programs.
- Educated customers about new games released as well as rules for existing games.
- Assisted with promotional campaigns by distributing marketing materials throughout the store.
- Inspected returned merchandise for damage prior to restocking shelves or returning items to inventory .
- Handled customer requests and complaints quickly to improve overall service.
Education
Medical Reception And Billing
Tafe Victoria
Melbourne, VIC05-2016
Master of Science - Mathematical Sciences,Economics, Computer Science
Guru Nanak Dev University
Amritsar , Punjab 03.2012 - 03.2014
Master of Science - Mathematical Sciences,Economics, Computer Science
Guru Nanak Dev University
Amritsar , PunjabLanguages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Cafe Attendant and Gaming attended
The tradies
10.2022 - 02.2023
Customer Service Representative
Coles group
06.2022 - 08.2022
Gaming Attendant
Alh group pty ltd
01.2017 - 01.2020
Master of Science - Mathematical Sciences,Economics, Computer Science
Guru Nanak Dev University
03.2012 - 03.2014
Medical Reception And Billing
Tafe Victoria
Master of Science - Mathematical Sciences,Economics, Computer Science
Guru Nanak Dev University