Nellie Carroll

• Developed a strong team culture through effective communication, training, and performance evaluations.
• Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
• Established clear expectations for performance standards among staff members through regular coaching sessions.
• Fostered an inclusive environment where diverse perspectives were valued and embraced for greater team success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Interacted well with customers to build connections and nurture relationships.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Mentored team members to enhance professional development and accountability in workplace.
• Upheld brand identity standards within the store through merchandise displays following corporate guidelines.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

• Maintained a clean and organized store environment, enhancing the overall shopping experience
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales floor and merchandise displays for presentable condition
• Used POS system to process sales, returns, online orders, and gift card activations.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Promoted into Department Manager role, in a secondment position for Rubi, to support management team over the christmas period. (October 2021-January 2022)

• Monitored and replenished display inventory and restructured according to available stock.
• Evaluated department performance and made recommendations for changes to optimize sales.
• Managed displays to showcase company products and increase sales.
• Collaborated with management to develop merchandising strategies for optimal customer engagement.

Senior Casual Responsibilities:

• Worked closely with shift manager
• Used POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.
• Increased sales by providing exceptional customer service and product knowledge.
• Opened and closed store independently
• Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.

• Increased sales by building strong customer relationships and providing excellent service.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Contributed to a positive work atmosphere