Neng Jing Fan
Lidcombe,Australia
Summary
Qualified Support Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring a comfortable and safe environment. Proven skills in effective communication and problem-solving. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support worker
NDIS HeartCare Health Services Pty Ltd
04.2024 - 12.2024
- Work placements
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure..
Account and admin
Fine Steel
11.2022 - 04.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer service
Sca express
01.2021 - 10.2022
- Provided excellent customer service, addressing concerns promptly and professionally.
- Increased revenue through effective customer service and inventory management.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Increased client retention through proactive communication and excellent customer service.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
All Rounded
Sushi Yard
05.2019 - 01.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Part Time Accounting Clerk
CNH account management
01.2016 - 01.2019
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
All Rounder Waitress
113 Food Corner
01.2009 - 02.2019
- Family business
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Diploma of Education - Diploma of Community Service
Australia Health And Science Insitution
Blacktown, NSW01-2027
Certificate IV - Ageing Support & First Aid
Australia Health and Science Institutions
01.2024
ACCA Diploma - Accounting and Business
Sunway College Ipoh
01.2017
STPM - Sijil Tinggi Pelajaran Malaysia
SMK Menglembu
01.2015
SPM - Sijil Pelajaran Malaysia
SMK Menglembu
01.2013
Skills
- Active listening
- Mobility assistance
- Relationship building
- Professional boundaries
- Cultural sensitivity
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Empathy and patience
- Verbal and written communication
- Personal care assistance
- Housekeeping and laundry
- First aid and CPR
- Teamwork and collaboration
- Organizational skills
- Multitasking Abilities
Certification
- National Police Check
- Full NSW Driver’s Licence & Comprehensive Insurance
- COVID-19 Fully Vaccinated
- Working With Children Check
- NDIS Worker Screening Check
- NDIS Worker Orientation Completion Certificate
- NDIS Supporting Safe and Enjoyable Meals
- NDIS Supporting Effective Communication
LNGG
English
Malay
Mandarin
Cantonese
Hakka
Hobbies and Interests
Dancing, Pilates, Singing
Timeline
Support worker
NDIS HeartCare Health Services Pty Ltd
04.2024 - 12.2024
Account and admin
Fine Steel
11.2022 - 04.2024
Customer service
Sca express
01.2021 - 10.2022
All Rounded
Sushi Yard
05.2019 - 01.2021
Part Time Accounting Clerk
CNH account management
01.2016 - 01.2019
All Rounder Waitress
113 Food Corner
01.2009 - 02.2019
ACCA Diploma - Accounting and Business
Sunway College Ipoh
STPM - Sijil Tinggi Pelajaran Malaysia
SMK Menglembu
SPM - Sijil Pelajaran Malaysia
SMK Menglembu
Diploma of Education - Diploma of Community Service
Australia Health And Science Insitution
Certificate IV - Ageing Support & First Aid
Australia Health and Science Institutions
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