Nerissa Watson
Roseville Chase,NSW
Summary
Driven by a results-focused approach, I leveraged leadership and effective communication skills at Bupa Dental Chatswood to enhance patient trust and office efficiency. My diverse background, including roles from personal training to assistant bank management, underscores my adaptability and problem-solving abilities, achieving significant improvements in customer service and operational workflows.
Overview
26
26
years of professional experience
Work History
Senior Dental Receptionist
Bupa Dental Chatswood
02.2015 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Train and supervise receptionist's, fostering a collaborative work environment.
- Manage front desk operations, ensuring smooth patient flow and office efficiency.
Customer Service Sales Representative
St George Bank
01.2008 - 02.2015
Personal Trainer
Self Employed
01.2004 - 12.2008
Nutrition Life Coach
Fernwood
01.2006 - 01.2008
Personal Assistant
Acca Bank Ireland
01.2001 - 01.2003
Assistant Bank Manager
National Australia Bank
01.1998 - 01.2001
Education
Attainment of Human Resources
TAFE
St Leonards07.2016
Certificate Medical Emergencies
Cynergex Group
Diploma - Diploma of Financial Services
Esset Australia
Sydney01.2008
Bachelor of Science - Health And Fitness
TAFE
Sydeny01.2004
Associate of Arts -
Sodvervarnskolan
Sweden01.1997
High School Year 12 - High School Certificate
Maclean High School
Maclean, NSW12.1996
Skills
- Leadership
- Effective Communication
- Problem-Solving
- Time Management
- Interpersonal Skills
- Adaptability
- Conflict resolution
- Mentorship
- Customer Service
Timeline
Senior Dental Receptionist
Bupa Dental Chatswood
02.2015 - Current
Customer Service Sales Representative
St George Bank
01.2008 - 02.2015
Nutrition Life Coach
Fernwood
01.2006 - 01.2008
Personal Trainer
Self Employed
01.2004 - 12.2008
Personal Assistant
Acca Bank Ireland
01.2001 - 01.2003
Assistant Bank Manager
National Australia Bank
01.1998 - 01.2001
Attainment of Human Resources
TAFE
Certificate Medical Emergencies
Cynergex Group
Diploma - Diploma of Financial Services
Esset Australia
Bachelor of Science - Health And Fitness
TAFE
Associate of Arts -
Sodvervarnskolan
High School Year 12 - High School Certificate
Maclean High School
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