Neve Coslett| 18
Retail
Perth,WA
Summary
Highly skilled Shift Supervisor with 2 years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of Fashion, Surf and Skate. Focused on monitoring safety in busy and potentially hazardous environment. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
City Beach Garden City
11.2021 - Current
- Helped store management meet standards of service and quality in daily operations.
- Developed and implemented new processes and procedures to streamline operations.
- Documented daily production and materials usage in company software to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Analyzed sales figures and identified areas for improvement.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Crew Member
McDonald's
01.2020 - 05.2022
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Trained new team members on procedures, customer service, and sales techniques.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Backed up servers by setting up trays and completing some food deliveries.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Education
No Degree -
Thornlie Senior High School
Thornlie, WA10.2022
Skills
- Document Management
- Staff Development
- First Aid
- Reading Comprehension
- Manage Schedules
- Suggestive Selling
- Quality Standards
- Staff Scheduling
- Payroll Verification
- Inventory Management
- Job Assignments
- Cost Savings
Certification
- Certificate 2 in Sport and Recreation including the following requirements:
- Organise and complete daily work activities
- Provide first aid
- Participate in workplace health and safety
- Ride Bicycles on roads, pathways
- Ride off road Bicycles on easy trails
- Ride off road bicycles on intermediate trails
- Provide equipment for activities
- Assist with activity sessions
- Provide quality service
- Respond to emergency situations
- Maintain equipment for activities
- Work effectively in sport, fitness and recreation environments
- Maintain sport, fitness and recreation industry knowledge
Hobbies
I have been playing netball since I was 7and now play for the ladies open teams at SDNA. I moved to Perth with my family in 2007 from Wales when I was 2. My family and I have travelled around WA including some of my favourite places; Gracetown and Dongara. In the future I hope to travel as much as I can while also accumulating enough savings to potentially buy myself a house.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Shift Supervisor
City Beach Garden City
11.2021 - Current
Crew Member
McDonald's
01.2020 - 05.2022
No Degree -
Thornlie Senior High School
- Certificate 2 in Sport and Recreation including the following requirements:
- Organise and complete daily work activities
- Provide first aid
- Participate in workplace health and safety
- Ride Bicycles on roads, pathways
- Ride off road Bicycles on easy trails
- Ride off road bicycles on intermediate trails
- Provide equipment for activities
- Assist with activity sessions
- Provide quality service
- Respond to emergency situations
- Maintain equipment for activities
- Work effectively in sport, fitness and recreation environments
- Maintain sport, fitness and recreation industry knowledge
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