NGOC THUY NGUYEN
Eastwood
Summary
F&B professional with proven track record in delivering high-quality service and maintaining rigorous standards. Known for excellent teamwork and adaptability, consistently meeting and exceeding operational goals. Reliable and responsive, skilled in customer interaction and efficient service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
F&B Attendant
Jackalberry, Hyatt Regency Sydney
12.2020 - Current
- Provide high-end customer service in a luxury hotel bar and restaurant setting.
- Serve food and beverages in line with Hyatt standards, ensuring guest satisfaction.
- Support smooth operations during events and high-volume service periods.
All-Rounder / Barista
The Coffee Club
11.2020 - Current
- Prepare a wide variety of coffee and café beverages while maintaining presentation and quality.
- Manage customer orders, handle POS systems, and respond to feedback promptly.
- Support team coordination and uphold store cleanliness during peak trading hours.
Front-of-House Staff
Okami Japanese Restaurant
05.2021 - 12.2023
- Managed table bookings, greeted guests, and ensured efficient service flow.
- Worked collaboratively with kitchen and service teams to handle high customer volume.
- Demonstrated speed and attention to detail in a busy Japanese dining environment.
Bubble Tea Maker
Gong Cha
06.2020 - 10.2020
- Prepared and served bubble tea and specialty drinks according to standard recipes.
- Handled customer service, POS operations, and stock preparation.
- Maintained hygiene and safety protocols in a fast-paced store setting.
Education
Bachelor of Commerce -
Macquarie University
09.2023
Master of Education -
Australian Catholic University
03-2026
Skills
- Food safety
- Hygiene and cleanliness
- Adaptability and resilience
- Cash handling proficiency
Certification
RSA
Timeline
Front-of-House Staff
Okami Japanese Restaurant
05.2021 - 12.2023
F&B Attendant
Jackalberry, Hyatt Regency Sydney
12.2020 - Current
All-Rounder / Barista
The Coffee Club
11.2020 - Current
Bubble Tea Maker
Gong Cha
06.2020 - 10.2020
Bachelor of Commerce -
Macquarie University
Master of Education -
Australian Catholic University
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