NGUYEN HANG
Sydney,NSW
Summary
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Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Online Team Member
Woolworths Mascot
Mascot, NSW
12.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Evaluated and improved user experience on the company website, leading to increased customer satisfaction and conversion rates.
- Optimized website content through search engine optimization techniques, resulting in increased web traffic and higher search rankings.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
Waitress Trainee
Xing Yan Asian Cuisine
Bankstown, NSW
11.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Teacher
MTEC English Centre
Hue, Viet Nam
07.2024 - 07.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
English Teacher Volunteer
Ngoi Sao Nho English Centre
Hue, Viet Nam
11.2022 - 04.2024
- Fostered a positive learning environment by promoting open communication, collaboration, and respect among students.
- Provided individualized attention to students in need, offering additional resources and support as necessary.
- Maintained accurate records of student performance, attendance, and participation to inform instructional decisions.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement of teaching methods.
Examination Staff
EUC INTERNATIONAL ENGLISH TRAINING CENTER
Hue, Viet Nam
08.2022 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Education
Bachelor of Arts - English Language
Hue University, College of Foreign Languages
Hue, Viet Nam07-2022
Master of Arts - International Hotel Management
Torrens University Australia
SydneySkills
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Computer skills
- Understanding customer needs
- Customer service excellence
- Relationship building
Timeline
Online Team Member
Woolworths Mascot
12.2024 - Current
Waitress Trainee
Xing Yan Asian Cuisine
11.2024 - Current
Teacher
MTEC English Centre
07.2024 - 07.2024
English Teacher Volunteer
Ngoi Sao Nho English Centre
11.2022 - 04.2024
Examination Staff
EUC INTERNATIONAL ENGLISH TRAINING CENTER
08.2022 - 09.2023
Bachelor of Arts - English Language
Hue University, College of Foreign Languages
Master of Arts - International Hotel Management
Torrens University Australia