Summary
Overview
Work History
Education
Skills
Timeline
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NGUYEN HANG

Sydney,NSW

Summary

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Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.

Overview

3
3
years of professional experience

Work History

Online Team Member

Woolworths Mascot
12.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Evaluated and improved user experience on the company website, leading to increased customer satisfaction and conversion rates.
  • Optimized website content through search engine optimization techniques, resulting in increased web traffic and higher search rankings.
  • Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.

Waitress Trainee

Xing Yan Asian Cuisine
11.2024 - Current
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Teacher

MTEC English Centre
07.2024 - 07.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

English Teacher Volunteer

Ngoi Sao Nho English Centre
11.2022 - 04.2024
  • Fostered a positive learning environment by promoting open communication, collaboration, and respect among students.
  • Provided individualized attention to students in need, offering additional resources and support as necessary.
  • Maintained accurate records of student performance, attendance, and participation to inform instructional decisions.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement of teaching methods.

Examination Staff

EUC INTERNATIONAL ENGLISH TRAINING CENTER
08.2022 - 09.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.

Education

Bachelor of Arts - English Language

Hue University, College of Foreign Languages
Hue, Viet Nam
07-2022

Master of Arts - International Hotel Management

Torrens University Australia
Sydney

Skills

  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Relationship building

Timeline

Online Team Member

Woolworths Mascot
12.2024 - Current

Waitress Trainee

Xing Yan Asian Cuisine
11.2024 - Current

Teacher

MTEC English Centre
07.2024 - 07.2024

English Teacher Volunteer

Ngoi Sao Nho English Centre
11.2022 - 04.2024

Examination Staff

EUC INTERNATIONAL ENGLISH TRAINING CENTER
08.2022 - 09.2023

Bachelor of Arts - English Language

Hue University, College of Foreign Languages

Master of Arts - International Hotel Management

Torrens University Australia
NGUYEN HANG