NGUYEN HANG
Sydney,NSW
Summary
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Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.
Overview
3
3
years of professional experience
Work History
Online Team Member
Woolworths Mascot
12.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Evaluated and improved user experience on the company website, leading to increased customer satisfaction and conversion rates.
- Optimized website content through search engine optimization techniques, resulting in increased web traffic and higher search rankings.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
Waitress Trainee
Xing Yan Asian Cuisine
11.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Teacher
MTEC English Centre
07.2024 - 07.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
English Teacher Volunteer
Ngoi Sao Nho English Centre
11.2022 - 04.2024
- Fostered a positive learning environment by promoting open communication, collaboration, and respect among students.
- Provided individualized attention to students in need, offering additional resources and support as necessary.
- Maintained accurate records of student performance, attendance, and participation to inform instructional decisions.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement of teaching methods.
Examination Staff
EUC INTERNATIONAL ENGLISH TRAINING CENTER
08.2022 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Managed complex schedules and logistics for executive meetings, ensuring all materials were prepared in advance.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Education
Bachelor of Arts - English Language
Hue University, College of Foreign Languages
Hue, Viet Nam07-2022
Master of Arts - International Hotel Management
Torrens University Australia
SydneySkills
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Computer skills
- Understanding customer needs
- Customer service excellence
- Relationship building
Timeline
Online Team Member
Woolworths Mascot
12.2024 - Current
Waitress Trainee
Xing Yan Asian Cuisine
11.2024 - Current
Teacher
MTEC English Centre
07.2024 - 07.2024
English Teacher Volunteer
Ngoi Sao Nho English Centre
11.2022 - 04.2024
Examination Staff
EUC INTERNATIONAL ENGLISH TRAINING CENTER
08.2022 - 09.2023
Bachelor of Arts - English Language
Hue University, College of Foreign Languages
Master of Arts - International Hotel Management
Torrens University Australia
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