Nguyen Thi Hong Tham
Melbourne,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Staff Member
EEC Elite Express
05.2022 - 01.2024
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed a diverse client portfolio, tailoring sales approaches to individual needs and preferences.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins.
Associate staff
Shopee Company
03.2021 - 12.2021
- Know how to manage and grasp the situation of sellers on the floor
- Resolve serious cases to overcome damage to the company
- Cultivate risk management skills
- Manage a list of potential sellers on e-commerce channels
- Resolve problems with infringing products
- Run campaigns according to scale during the year
- Work with the Merchandise team to push potential best-selling products on the platform
- Control risks that may occur in campaigns
Sale Advisor
HzM Hennes z MauritU AB
05.2019 - 12.2019
- Mastering the basics of employee management
- Have the opportunity to advance to manager of decoration at the store
- Work in a foreign professional environment
- Be rewarded in front of the collective for good sales increase
- Teamwork ability, very good communication, always have creative ideas to solve problems
- Come up with creative fashion ideas
- Handling customers' complaints and unexpected situations
- Consulting and selling products to foreign and Vietnamese customers
- The main cashier of the store
- Take part in sales skill courses at the company
Sales Associate
Phuc Long Cafe
02.2018 - 01.2019
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Master of Business Administration -
J-Shou University
01.2024
Master of Science - Data Science
Deakin University
Melbourne, VIC11.2025
Bachelor of International Business -
Ton Duc Thang University
01.2021
Skills
- Ability to Work in a Team
- Customer Service
- Computer Skills
- Business Development
- Communication Skills
- Marketing
- Product Merchandising
- Customer Relations
- Product Promotions
- Stock management
Languages
English
Professional Working
Chinese (Mandarin)
Limited Working
Personal Information
- Place of Birth: Vietnam
- Date of Birth: 27/03/1998
- Nationality: Vietnam
- Driving License: A
Traveling, Taking photos
Traveling is a way to immerse oneself in diverse cultures, cuisines, and landscapes. It helps me to explore different destinations to broaden my perspectives, break out of routines, and gain a deeper understanding of the world.
Photography is a powerful medium for capturing moments, emotions, and stories, allowing me to freeze time and preserve memories. Through photography, I think I can express ,y creativity, perspective, and unique vision of the world around me.
Timeline
Sales Staff Member
EEC Elite Express
05.2022 - 01.2024
Associate staff
Shopee Company
03.2021 - 12.2021
Sale Advisor
HzM Hennes z MauritU AB
05.2019 - 12.2019
Sales Associate
Phuc Long Cafe
02.2018 - 01.2019
Master of Business Administration -
J-Shou University
Master of Science - Data Science
Deakin University
Bachelor of International Business -
Ton Duc Thang University
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