Summary
Overview
Work History
Education
Skills
Certification
Available For Work
Personal Information
Languages
Languages
Websites
Timeline
Generic

NGUYET NGUYEN

Rosebery,Australia

Summary

As a recent graduate of business management degree studies, I bring enthusiasm and dedication to my pursuit of gaining practical business experience. Achieving high grades in my studies was the first step that I'm excited to be building on. Before completing my BA degree, I was a nail artist and manager at a nail salon for four years in Melbourne. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager and Nail Technician

Voila Nail Salon
Melbourne, VIC
07.2019 - 12.2022
  • Fast, creative, satisfying nail art
  • Maintaining Inventory
  • Manage new and long-term staff
  • Creating a friendly environment for walk-in customers and regular customers
  • Cultivated positive relationships with clients, leading to increased repeat business
  • Conducted staff training sessions to enhance service quality and uphold standards
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Launched new products and services with thorough market research, leading to increased revenue growth
  • Managed and motivated employees to be productive and engaged in work
  • Developed and maintained relationships with customers and suppliers through account development
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Bachelor of Arts - Business Management

Derby University
12.2023

Advanced Diploma - Business Management

Dimensions International College
Singapore
12-2018

Diploma - Business Management

Dimensions International College
Singapore
03-2018

Skills

  • Management: Proven track record in effectively managing teams and overseeing daily operations
  • Customer Service: Adept at maintaining high levels of customer satisfaction through quality service
  • Business Administration: Well-versed in business processes, administration, and organizational efficiency
  • Communication: Strong interpersonal and communication skills, both verbal and written
  • Problem Solving: Demonstrated ability to identify and solve operational challenges
  • Strong organization, planning, and prioritizing skills and an ability to plan and organize self to ensure the timely completion of tasks
  • Ability to work under pressure to meet the deadlines
  • Staff Training
  • Customer Communication
  • Communication Skills
  • Staff Training/Development
  • Interview Training
  • Team Player

Certification

  • Communication and Interpersonal Skills at Work, 2020-01-01
  • Decision Making: How to Choose the Right Problem to Solve, 2020-01-01
  • Essential Skills for Your Career Development, 2020-01-01
  • Building Skills to Thrive at Work, 2020-01-01
  • Leading Strategy Innovation: How to Lead with Purpose, 2020-01-01

Available For Work

Sydney

Personal Information

Authorized To Work: Australia (482 visa)

Languages

  • English, Fluent
  • Vietnamese, Native

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Manager and Nail Technician

Voila Nail Salon
07.2019 - 12.2022

Bachelor of Arts - Business Management

Derby University

Advanced Diploma - Business Management

Dimensions International College

Diploma - Business Management

Dimensions International College
NGUYET NGUYEN