Niamh Darker
Sydney,NSW
Summary
Dynamic professional with extensive experience in retail and education. Expertise in enhancing customer engagement and training staff to achieve high service standards. Proven track record in improving operational efficiency and elevating customer experiences.
Overview
6
6
years of professional experience
Work History
Shop Assistant
The Glen Shop
Ireland
02.2022 - 08.2025
- Addressed phone inquiries about store hours, product availability, and pricing.
- Collaborated with team to enhance product displays and promotional strategies.
- Managed cash transactions and ensured accurate cash register operations.
- Restocked shelves to maintain product visibility and availability.
- Resolved customer complaints professionally to uphold satisfaction standards.
- Trained new staff on store policies and effective customer service techniques.
Classroom Assistant
St. Bridget's Primary School
Ireland
12.2024 - 01.2025
- Maintained a safe environment inside and outside of classrooms at all times.
- Conducted one-on-one tutoring sessions with individual students who needed extra help.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Created visuals aids, such as posters or charts, that could be used by the teacher during lessons.
- Facilitated group discussions among students about assigned topics.
Receptionist
Tulfarris Hotel and Golf Resort
Ireland
09.2019 - 01.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Handled multi-line phone systems, routing calls to appropriate departments and taking accurate messages.
- Executed data entry tasks, maintaining accurate records of guest information and transactions.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction and experience.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
Education
Bachelor of Arts - Primary School Teaching
Mary Immaculate College
Limerick Ireland Skills
- Customer service and support
- Educational teamwork
- Upselling strategies
- Cash handling
- Team collaboration
- Positive customer engagement
Accomplishments
Employee of the Month- December 2023, February 2024, May 2025.
Timeline
Classroom Assistant
St. Bridget's Primary School
12.2024 - 01.2025
Shop Assistant
The Glen Shop
02.2022 - 08.2025
Receptionist
Tulfarris Hotel and Golf Resort
09.2019 - 01.2022
Bachelor of Arts - Primary School Teaching
Mary Immaculate College