Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Niamh Healy

Brunswick

Summary

Diligent human resources management student/retail worker with comprehensive retail experience, ensuring high levels of customer satisfaction and efficient store operations. Proven track record of improving sales through exceptional product knowledge and personalized customer service. Demonstrated ability in inventory management and teamwork, fostering collaborative and productive work environment.

Overview

8
8
years of professional experience

Work History

Retail Worker

Elite Eleven
04.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.

Peer Support Worker

CoHealth
03.2022 - 11.2022
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
  • Maintained strict data confidentiality and privacy on information related to individuals
  • Transported individuals safely to support meetings and medical appointments
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources

Retail assistant/piercer

Lovisa
11.2019 - 03.2021
  • Assisted customers in store (styling, piercing, returns/exchanges)
  • Handled money
  • Opened the store
  • Kept the store at perfect presentation and hygiene
  • Closed the store (till, money count, stats of sales, cleaning)
  • Customer service
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Theft prevention
  • Hitting KPIs
  • Store layout
  • Assisting/working with co-workers

Cashier

La Manna Fresh
11.2018 - 11.2019
  • Collected payments and provided accurate change
  • Helped customers find specific products, answered questions and offered product advice
  • Operated cash register or POS system to receive payment by cash, check and credit card

Waitress

Small Block Cafe
01.2017 - 11.2018
  • Presented food and beverages to guests at tables
  • Presented menus to patrons to answer questions about menu items and make recommendations
  • Relayed orders to service bar and kitchen via point-of-sale register system
  • Cleared table and bussed dishes to allow for quick setups

Education

Bachelor of Arts - Youth Work

Victoria University
Melbourne, VIC

Certificate IV - Human Resources Management

Swinburne University
Melbourne, VIC
02-2026

VCE -

Ivanhoe Girls Grammar School
Ivanhoe, Victoria
12.2018

Skills

  • Ability to sell to customers

  • Documentation and Reporting

  • Attention to detail

  • Time management

  • Holding responsibility

  • Company awareness

  • Numeracy skills

  • Customer service

  • Communication skills

  • Relationship Cultivation

  • Working under pressure

  • Ability to empathise with customers

  • HR policies and procedures

  • Microsoft office proficiency

Activities

  • Member, West Brunswick Tennis Club
  • Member Rainbow Families Victoria
  • Member of Orgyens Youth Platform Board

Timeline

Retail Worker

Elite Eleven
04.2023 - Current

Peer Support Worker

CoHealth
03.2022 - 11.2022

Retail assistant/piercer

Lovisa
11.2019 - 03.2021

Cashier

La Manna Fresh
11.2018 - 11.2019

Waitress

Small Block Cafe
01.2017 - 11.2018

VCE -

Ivanhoe Girls Grammar School

Bachelor of Arts - Youth Work

Victoria University

Certificate IV - Human Resources Management

Swinburne University

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Niamh Healy