Nicholas MATTERS
Melbourne,VIC
Summary
I'm an outgoing and driven young professional with diverse expertise in the job sector. Alongside being a natural leader, I thrive in collaborative environments, excelling in teamwork while guiding teams towards new successes. Leveraging my broad knowledge, I drive innovation and excellence in every project
Overview
11
11
years of professional experience
Work History
Retail Assistant
Travel Money Oz
08.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Used POS system to process sales, returns, online orders, and gift card activations.
Data Entry/Data Cleanse Specialist
Scope Australia
08.2021 - 02.2023
- Followed all company policies and procedures to deliver quality work.
- Cleansing data from up to 24 months previous
- Filtering data and presenting reports
- Other Administration duties.
- Revised, paginated and printed spreadsheets from Microsoft Excel.
Team Leader
Travel Money Oz Melbourne Central
07.2019 - 07.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Ensured both personal, team and store KPI's were met
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales Assistant
Skechers Elizabeth St
08.2018 - 06.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Assistant
IGA Romsey
08.2016 - 08.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Waiter
Country Garden Chinese Restaurant
02.2015 - 04.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Sales Assistant
Bakers Delight Gisborne
04.2013 - 04.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Served food promptly with focused attention to customer needs.
- Maintained a clean and orderly shopping area for an enjoyable guest experience.
Education
Bachelor of Music Honours - Music Performance
Melbourne Conservatorium of Music
11.2024
Bachelor of Music - Music Theatre
Australian Institute of Muisc
12.2018
Diploma of Musical Theatre -
Box Hill Institute
12.2016
Responsible Service of Alcohol (com0166803) -
Victorian Bar School
01.2016
Victorian Certificate of Education -
Sacred Heart College Kyneton
11.2015
Certifcate III Food Processing (Sales) -
Bakers Delight Gisborne
12.2014
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Handling Accuracy
- Telephone reception
- Confidential Document Control
- Customer Relations
- Data organization
- Spreadsheet Management
- Confidentiality handling
- Complaint Handling
Timeline
Retail Assistant
Travel Money Oz
08.2023 - Current
Data Entry/Data Cleanse Specialist
Scope Australia
08.2021 - 02.2023
Team Leader
Travel Money Oz Melbourne Central
07.2019 - 07.2020
Sales Assistant
Skechers Elizabeth St
08.2018 - 06.2019
Sales Assistant
IGA Romsey
08.2016 - 08.2018
Waiter
Country Garden Chinese Restaurant
02.2015 - 04.2017
Sales Assistant
Bakers Delight Gisborne
04.2013 - 04.2016
Bachelor of Music Honours - Music Performance
Melbourne Conservatorium of Music
Bachelor of Music - Music Theatre
Australian Institute of Muisc
Diploma of Musical Theatre -
Box Hill Institute
Responsible Service of Alcohol (com0166803) -
Victorian Bar School
Victorian Certificate of Education -
Sacred Heart College Kyneton
Certifcate III Food Processing (Sales) -
Bakers Delight Gisborne
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