NICHOLAS PRATELLI
HARRIS PARK,Australia
Summary
Professional with strong background in customer service and hospitality, ready to excel in dynamic environment. Proven ability to manage fast-paced settings, ensuring customer satisfaction and operational efficiency. Skilled in cash handling, conflict resolution, and maintaining welcoming atmosphere. Known for teamwork, adaptability, and consistent delivery of results.
Overview
26
26
years of professional experience
Work History
Gaming Attendant
Wenty's Leagues Club
08.2023 - Current
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Adhered strictly to all relevant laws and regulations regarding alcohol service and age restrictions for casino entry.
- Manage and oversee the operation of the Gaming Bar, ensuring all orders are prepared and delivered in a timely manner.
Owner Operator / Form Worker / Concretor / Labourer
Vecform Contractors
09.2016 - 08.2023
- Company Overview: Owner Operator overseeing the construction of Commercial and Industrial premises on behalf of developers
- Owner Operator overseeing the construction of Commercial and Industrial premises on behalf of developers
- Operating on a contract basis to numerous builders
- Owner Operator overseeing the construction of Commercial and Industrial premises on behalf of developers
Licensed Mortgage Broker
Futurevest Financial Services
05.2005 - 08.2016
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases
- Presented and processed client loan documents and verified comprehension of essential language
- Employed fresh marketing techniques to expand book of business
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification
- Counseled clients on home purchasing and loan process as well as on industry topics
- Clarified mortgage loan process details to educate borrowers
- Built business base by word of mouth as result of maintaining positive relationships with former borrowers
- Developed and maintained relationships with local real estate agents
- Identified lending risks and implemented strategies to reduce loan defaults
- Constantly achieved targets each and every month and was one of the top producers within the aggregator group.
- Analyzed new markets and developed referral networks to locate new loan prospects
Licensed Mortgage Broker
Equity Home Loans
01.1999 - 01.2005
- Reviewed loan files and updated to match current standards
- Negotiated loan terms and conditions with clients to maximize profitability
- Checked loan documents for accuracy prior to closing
- Processed loan applications and monitored progress from start to finish
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Researched and updated industry knowledge on changing legislation and regulations
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Participated in industry events and conferences to build relationships and gain market intelligence
- Developed extensive network of referral partners to source new mortgage loan opportunities
Education
Diploma - FNS50320 Diploma of Finance and Mortgage Broking
TAFE
10.2015
Certificate IV - Certificate IV in Finance and Mortgage Broking
TAFE
05.2010
Skills
- Strong work ethic
- Responsible gambling practices
- Patience and empathy
- Sales and upselling
- Conflict management
- Decision-making
- Issue resolution
- Positive attitude
Currentlicenses
- NSW Drivers Licence
- National Licence to Perform High Risk Work
- NSW White Card
- Responsible Service of Alcohol (RSA Card)
- Responsible Conduct of Gambling (RCG Card)
Languages
Italian
Native or Bilingual
Timeline
Gaming Attendant
Wenty's Leagues Club
08.2023 - Current
Owner Operator / Form Worker / Concretor / Labourer
Vecform Contractors
09.2016 - 08.2023
Licensed Mortgage Broker
Futurevest Financial Services
05.2005 - 08.2016
Licensed Mortgage Broker
Equity Home Loans
01.1999 - 01.2005
Certificate IV - Certificate IV in Finance and Mortgage Broking
TAFE
Diploma - FNS50320 Diploma of Finance and Mortgage Broking
TAFE
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