Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Summary Of Qualifications
Timeline
Generic

Sanja Brain

Stavely,VIC

Summary

I am a happy, bubbly, social and positive person with a good attitude and work ethic.

I am a people person and really enjoy helping others.

I am passionate about customer service, I have excellent time management, am highly organized, patient and motivating, able to negotiate with clients and enjoy learning new skills. I am a dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of a team to improve processes and meet organizational goals.

Four years experience working in Corrections Victoria as a Prison Officer constantly being exposed to difficult and challenging situations however tackling with a positive, calm and efficient attitude.

Four years experience working in Family Services as a Child Protection Worker and dealing with very difficult situations ranging from neglect, physical abuse, domestic violence, drug abuse, court hearings etc.

Four years experience working in Customer service and sales. Strengths lie in effective communicating, working as a team player, helping clients with needs and providing all the information and education necessary.

I speak fluent Serbian, and can also speak Croatian and a little bit of Spanish.

Overview

13
13
years of professional experience

Work History

Prison Officer

Hopkins Correctional Centre
Ararat, VIC
05.2016 - 06.2021
  • Maintained the security and good order of the prison facility, prisoners, and staff via patrols, searches, escorting duties, observing and assessing prisoner behavior, operating security equipment, collating information, and effectively responding to prison incidents and emergencies.
  • Worked in a multi-disciplinary team of professionals with diverse experiences and skills.
  • Day-to-day supervision of prisoners.
  • Contributed to offender rehabilitation.
  • Effectively managed a caseload of prisoners and support positive prisoner behaviour change through case management whilst working in various units.
  • Role modelled and reinforced positive behaviours that assisted an individual prisoner's ability to change their behaviour and maintain that change upon release.
  • Report writing, that supported prisoners to identify and achieve goals.
  • Facilitated prisoner participation in work, learning, and programs.
  • Supported prisoners in connecting with family, community groups, other government departments, organizations, and agencies.
  • Compliance with relevant legislation, policies and procedures.
  • Pro-actively built and maintained positive relationships with peers, managers and stakeholders, both within and external to the Department of Justice and Community safety.
  • Contributed to a safe and healthy working environment, consistent with Occupational Health and Safety policy, procedures and legislation.

Case Manager

Department of Child Protection and Family Support
Perth
08.2011 - 09.2015
  • Responded to concerns regarding the safety and wellbeing of children in accordance with provisions of the Children and Community Service Act 2004.
  • Took legal action to promote the safety and wellbeing of children where necessary.
  • Provided services to children placed in the care of the CEO such as supervised family contact visits, attended medical and other appointments with children and family members.
  • Engaged and worked alongside families to strengthen their capacity to provide care and safety to their members in ways that were sustainable, built resilience in children, families and the community and ultimately increased social wellbeing.
  • Assisted identifying families and their children with relevant agencies and community resources to ensure appropriate supports are in place.
  • Undertook child and family assessments to provide support services or arrange treatment for families who came to the attention of the Department.
  • Carried out assessments of families and foster families in determining appropriate placement options for children in care, which also included family reunification and Leaving Care arrangements.
  • Participated in meetings, supervision and training as a contributing member of a team.
  • Proficient experience with writing Court Affidavits and attending hearings at the Perth Children's Court alongside children's parents and Lawyers.
  • Maintained electronic client records and case management data to Departmental standards.
  • Participated in emergency response management duties as required. Carried out assessments of families and foster families in determining appropriate placement options for children in care which also included family reunification and Leaving Care arrangements

Supervisor

Priceline
Warwick, WA
08.2010 - 08.2011
  • Drove a customer-first culture, ensuring every visitor felt seen, heard, and supported.
  • Maintained high operational standards in visual merchandising, stock control, and compliance.
  • Worked collaboratively with the pharmacist-in-charge and dispensary team.
  • Fostered a positive and inclusive team environment through strong leadership and open communication
  • Identified opportunities and exceeded sales targets.
  • Provided a high level of customer service at all times.
  • Responsible for being the first point of contact and meeting the needs of customers.
  • Creating and maintaining client relationships. Knowing customers and giving them the service they desire.
  • Provided customers with information and confirmed that their needs were being met.
  • Proven ability to acquire, understand, interpret and apply knowledge.
  • Communicated with a diverse group of people from many different countries and cultures.
  • Looked at the needs of customers and offered assistance where appropriate.
  • Identified client needs and referred to appropriate specialists.
  • Answered incoming telephone calls and responded according to set procedures.
  • Storage of equipment, maintained equipment safety.
  • General administration skills.
  • Operation of the till
  • Stocking Shelves
  • Cosmetics

Sales Assistant

Priceline Pharmacy
Mirrabooka, WA
06.2009 - 07.2010

Sales Assistant

Priceline
Mirrabooka, WA
05.2008 - 06.2009

Education

Bachelor of Arts - Psychology, Criminology and Justice

Edith Cowan University
Joondalup, WA
08.2025

Student Exchange Trip -

The University of Maine
Orono, Maine
01.2010

Western Australian Certificate of Education -

Mercedes College
Perth, WA
01.2007

Certificate For NIDA Acting And Performance Workshops -

Mercedes College
Sydney, NSW
01.2007

Skills

  • Case management
  • Conflict resolution
  • Excellent communication
  • Risk management
  • Active listening
  • Reliability
  • Safety Protocols
  • Team collaboration
  • Cultural awareness
  • Relationship building
  • Report writing
  • High level of customer service
  • Proficient skills using Web based programs, and Microsoft databases
  • Typing skills - Approximately 120wpm

Hobbies and Interests

  • Tennis
  • Swimming
  • Reading
  • Music
  • Photography

References

Nathan Shalders

Operations Manager

Rivergum Residential Treatment Centre 

0438562234

Former Squad Manager and Operations Manager at Hopkins Correctional Centre

Fran Castles

Acting District Director

Department of Communities Mirabooka, W.A

0410864262

Former Team Leader at Department for Child Protection Perth, W.A

Summary Of Qualifications

  • Bachelor of Arts in Psychology, Criminology and Justice, Edith Cowan University (ECU), 01/01/08 - 2012
  • Western Australian Certificate of Education, Mercedes College, January 2007
  • Certificate for NIDA acting and Performance Workshops, Mercedes College, Sydney NSW 2007
  • Student Exchange Trip to the United States through ECU, The University of Maine, Orono January 2010-June 2010

Timeline

Prison Officer

Hopkins Correctional Centre
05.2016 - 06.2021

Case Manager

Department of Child Protection and Family Support
08.2011 - 09.2015

Supervisor

Priceline
08.2010 - 08.2011

Sales Assistant

Priceline Pharmacy
06.2009 - 07.2010

Sales Assistant

Priceline
05.2008 - 06.2009

Bachelor of Arts - Psychology, Criminology and Justice

Edith Cowan University

Student Exchange Trip -

The University of Maine

Western Australian Certificate of Education -

Mercedes College

Certificate For NIDA Acting And Performance Workshops -

Mercedes College

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Sanja Brain