Nicola Hofler
Summary
Personable administrative and stakeholder engagement specialist with proven success in building relationships and enhancing operational efficiency. Spearheaded major process improvements, resulting in a significant increase in team productivity. Expert in strategic and project planning , consistently achieving and surpassing goals. Has a history of working tirelessly at building effective relationships with clients, service professionals and staff members. Highly deadline-driven with excellent record of managing emergent priorities with grace and efficiency.
Overview
18
18
years of professional experience
Work History
NDIS Administrative Officer
Sexual Health Quarters
Northbridge, WA
08.2021 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate reporting systems to ensure easy access to critical information for decision-making purposes.
- Improved workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive client information discreetly, at all times to maintain confidentiality compliance standards.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Facilitated successful cross-departmental and inter-agency collaborations, fostering positive working relationships between team members.
- Fostered strong relationships with external vendors/partners in order to negotiate favourable contract terms that benefited both parties.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Created reports for executive staff.
Practice Manager
Capital Radiology
Perth, WA
01.2014 - 08.2021
- Managed daily practice operations to optimise appointment scheduling.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with company's mission and values.
- Supervised team of 15 office personnel.
- Managed office budget, reducing unnecessary expenses.
- Increased patient satisfaction by implementing new streamlined appointment scheduling system.
- Collaborated with marketing teams to develop promotional materials.
- Reduced employee turnover by implementing a supportive work atmosphere.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
Supervisor of Operations
Salmat Pty Ltd
Perth, WA
12.2012 - 11.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles, as well as improving productivity.
- Managed scheduling and workload distribution, maximising productivity without overwhelming team members or compromising quality of work.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Owner and Operator-Pomegranate Cafe and Foodstore
Self
Melbourne, VIC
01.2010 - 11.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Service Performance Manager
National Australia Bank
Melbourne, VIC
11.2006 - 11.2012
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Reporting of service issues to business clients 24 x7
- Monthly service performance reporting
- Developed, tracked and analyzed variance of key performance measurements.
- Leveraged analytical tools to provide insight and enhance performance.
- Maintained open lines of communication between various bank business units
Education
Diploma Of Hospitality - Hospitality Administration And Management
Tasmanian College of Hospitality
Hobart, TASBachelor Of Biomedical Science - Aboriginal Health And Well-being And Women's Health
University of Western Australia
Perth, WABachelor Of Commerce - Business
University of Witwatersrand
Johannesburg, South Africa Skills
- Office Administration
- Relationship Building
- Customer Service Management & Performance Improvement
- Microsoft Office Suite
- Organizational Leadership
- Event Planning & Coordination
- Workflow Planning
- Meeting & Team coordination and collaboration
- Strategic Planning & Process Improvement
- Project Planning & Management
- Research
- Presentation Design
- Stakeholder Management
- Time Management
- Analytical Thinking
- Goal Setting
- Report Writing
- Operational Improvements
Timeline
NDIS Administrative Officer
Sexual Health Quarters
08.2021 - Current
Practice Manager
Capital Radiology
01.2014 - 08.2021
Supervisor of Operations
Salmat Pty Ltd
12.2012 - 11.2014
Owner and Operator-Pomegranate Cafe and Foodstore
Self
01.2010 - 11.2012
Service Performance Manager
National Australia Bank
11.2006 - 11.2012
Diploma Of Hospitality - Hospitality Administration And Management
Tasmanian College of Hospitality
Bachelor Of Biomedical Science - Aboriginal Health And Well-being And Women's Health
University of Western Australia
Bachelor Of Commerce - Business
University of Witwatersrand