Summary
Overview
Work History
Skills
Timeline
Generic

Nicole Jones

Raby,NSW

Summary

Committed to ensuring customer satisfaction by providing exceptional customer service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong attention to detail, effective communication skills and solid history of working with clients/customers with diverse cultural backgrounds & disabilities.

Overview

12
12
years of professional experience

Work History

Employment Consultant

Global Skills
09.2023 - Current
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
  • Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Employment Consultant

MatchWorks
12.2019 - 09.2023
  • Interviewed clients and administered assessments to determine employability, including identifying skills and evaluating barriers.
  • Recognized client employment barriers and devised strategies to resolve.
  • Reviewed, tracked and coordinated employment referrals.
  • Developed job leads in order to increase placements.
  • Managed caseloads of up to 45 monthly clients in search of gainful employment.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Home Care Nurse/Scheduler

The Whiddon Group
04.2015 - 12.2019
  • Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.
  • Took vital signs to assess patient health progress and needs, including blood pressure, pulse and temperature.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Assessed evaluate mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Delivered compassionate care to improve and enhance patient lives.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Aged Care Worker

Kincare, Woy Woy Community Aged Care,
06.2012 - 04.2015
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Scheduled and accompanied clients to medical appointments.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Supervised daily activities and provided assistance to staff.

Skills

  • Passion for providing customer services
  • Highly developed computer skills
  • Ability to work effectivity in high pressure environment
  • Dispute Resolution
  • Critical Thinking

Timeline

Employment Consultant

Global Skills
09.2023 - Current

Employment Consultant

MatchWorks
12.2019 - 09.2023

Home Care Nurse/Scheduler

The Whiddon Group
04.2015 - 12.2019

Aged Care Worker

Kincare, Woy Woy Community Aged Care,
06.2012 - 04.2015

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Nicole Jones