Nicole Louise Leonard

• Streamlined distribution and delivery processes for all ceramics on‑site, improving stock accuracy and reducing delays.

• Managed high‑value shipments from Japan, including stocktake and storage coordination.

• Built strong relationships with wholesale clients, driving repeat orders through proactive communication and product guidance.

• Negotiated pricing on older and excess stock to maximize revenue.

• Merchandised showroom spaces to increase sell‑through and highlight premium ranges.

• Managed online inquiries, complaints, and product replacements.

• Oversaw click‑and‑collect processes and coordinated returns with warehouse staff.

• Designed and built a full retail showroom fit‑out, including sourcing materials and managing aesthetics.

• Played a key role in relocating the business to a larger facility under tight timelines.

• Managing the delivery and distribution of all ceramics kept on the premises
• Stocktake and management of all ceramics delivered to our warehouse from Japan
• Arranged delivery schedules for wholesale customers and collaborated with transport and courier companies for on-time shipments.
• Communicated with retail store managers to allocate and display stock for effective selling to new clients
• Allocated stock, informed customers of new arrivals, and negotiated sale prices for excess inventory
• Merchandising showroom retail spaces to achieve optimal sell through of existing products
• Managed daily online sale inquiries and deliveries, resolving customer complaints and overseeing replacements for broken or incorrectly sent stock
• Www.mij.com.au

• Promoted vehicle and business wrap and advertising services as Brand & Marketing Assistant.
• Implemented innovative ideas for clients in design and brand management.
• Managed accounts and payments for small graphics company while transitioning to part-time remote work after my daughter's birth.
• Sublimegraphics.com.au

• Conducted employment interviews and managed full recruitment process from initiation to placement
• Formulated and implemented procedural and training information packages to enhance onboarding effectiveness
• Scouting all venue locations for interviews, training seminars and information sessions
• Developed digital presence strategy to increase engagement and visibility in recruitment efforts
• Construction and placement of advertisements in local and rural newspapers sourcing staff
• Event Management & Presentation (Creation and Delivery)
• Liaising and management of sub-contractors and warehouse staff
• Scheduling all interstate and rural travel, accommodation and appointments for new projects
• Personal diary management – overseeing all interstate appointments

• Managed sales and distribution of Hot Springs labels and imported licensed Vintage Rock and Disney tees, enhancing brand presence.
• Established Melbourne showroom and head office by scouting location, hiring contractors, and overseeing design fit-out within set budget and timeline.
• Focus on current and new trends and competing brand awareness and knowledge of target demo for each brand
• Demonstrated strong interpersonal and communication skills by effectively collaborating with team members and clients.
• Exhibited excellent time management skills by prioritizing tasks and meeting deadlines while working independently.
• Conducted visual merchandising and product training sessions for clients to improve product understanding and sales effectiveness.
• Interstate travel for product releases and design meetings
• Www.hotsprings.com.au

• Achieved sales targets by implementing effective strategies to increase customer engagement.
• Delivered personalized customer service and collaborated with customers to develop effective business plans and achieve sales goals
• Managed client orders and procurement
• Merchandising of client's retail spaces to achieve optimal sell through of existing product ensuring next season sales
• Managed personal diary and scheduled showing appointments across rural and city locations to optimize client engagement
• Organization and delivery of all point of sale material
• Organized fashion parades and product nights to enhance brand visibility and store interest, supplying samples and promotional materials for staff and models
• Purr.com

• Merchandising and restocking existing salons
• Achieved sales targets consistently, contributing to overall revenue growth
• Organized events for new products, managing promotional information and staff to ensure successful execution
• Facilitated training nights for clients, ensuring effective utilization of new techniques and products
• Led workshops focused on marketing strategies and product direction for improved sales
• Managed the buying process and placed client orders to meet their needs
• Engaged in attending and promoting large-scale product events to connect with customers
• Fudge.com, joico.com