Nicole Mattingly
Border Motel
Goondiwidi,QLD
2025
years of professional experience
Dynamic and detail-oriented professional with extensive experience in customer service and housekeeping at JollySwagman Motel. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in chemical safety and fostering teamwork, consistently achieving high standards of cleanliness and operational efficiency.
Work History
Motel Cleaner
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and hygiene.
- Replenished supplies and amenities in rooms, enhancing guest satisfaction and comfort.
- Collaborated with team members to achieve timely room turnover for incoming guests.
- Assisted in training new staff on cleaning techniques and motel policies, fostering teamwork.
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
Assistant Manager
4 Years 10 Months- Assisted in daily operations management, ensuring smooth workflow and customer satisfaction.
- Trained new staff on service protocols and safety procedures to enhance team performance.
- Managed inventory control processes, reducing stock discrepancies through accurate tracking.
- Implemented promotional strategies to increase fuel sales and boost customer engagement.
- Handled customer inquiries and resolved issues promptly, improving service experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Motel Cleaner
11 Years 3 Months- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and hygiene.
- Collaborated with team members to achieve timely room turnover for incoming guests.
- Assisted in training new staff on cleaning techniques and motel policies, fostering teamwork.
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
Console Operator
4 Years 10 Months- Operated fuel dispensers to ensure efficient service delivery and customer satisfaction.
- Monitored inventory levels, reporting discrepancies to maintain stock accuracy.
- Maintained cleanliness and organization of service station facilities for safety compliance.
- Trained new staff on operational procedures and best practices for customer service.
- Managed cash register operations, ensuring accurate handling of payments and receipts.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Maintained spreadsheets of data across multiple systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Administrative Assistant
1 Year 3 Months- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Assisted in scheduling appointments and organizing meeting logistics for staff.
- Implemented filing system enhancements, improving document accessibility and efficiency.
- Supported team members by preparing meeting materials and presentations promptly.
- Responded to telephone inquiries professionally, enhancing customer service experience.
- Collaborated with cross-functional teams to streamline administrative processes effectively.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
Skills
Customer service
Laundry skills
Bathroom sanitation
Housekeeping
Safety procedures
Chemical handling
Chemical safety
Linen management
Deep cleaning
Teamwork and collaboration
Effective communication
Adaptability and flexibility
Verbal and written communication
Guest service and support
Timeline
Motel Cleaner
Border Motel
2013.04 - 2024.07Read More
Assistant Manager
BP Service Station
2004.04 - 2009.02Read More
Console Operator
BP Service Station
2004.04 - 2009.02Read More
Administrative Assistant
Collingwood Football Club
1999.02 - 2000.05Read More
Motel Cleaner
JollySwagman Motel
Read More