Tamara Bryant
West Wodonga,VIC
Summary
Dedicated and detail-oriented professional with extensive experience at Ian Smith, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in deep cleaning and team collaboration, consistently maintaining high hygiene standards and fostering a positive environment. Adaptable and reliable, committed to excellence in all tasks.
Overview
13
13
years of professional experience
Work History
Motel Cleaner
Ian Smith
Albury, NSW
02.2023 - 09.2023
- Cleaned and sanitized guest rooms, ensuring high standards of hygiene and comfort.
- Replenished supplies and amenities, enhancing guest satisfaction and experience.
- Conducted routine inspections of facilities, identifying maintenance needs promptly.
- Collaborated with team members to maintain efficient workflow and service quality.
- Operated cleaning equipment safely, adhering to safety protocols consistently.
- Reported inventory levels for cleaning supplies, supporting effective resource management.
- Assisted in training new staff on cleaning procedures and safety practices.
- Maintained organization of storage areas, improving accessibility of cleaning materials.
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Assisted in training new team members on proper cleaning techniques, ensuring consistency in service quality across the motel.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Contributed to positive guest experience by consistently maintaining clean and welcoming public spaces, including the lobby and breakfast area.
- Streamlined room turnover process with efficient organization and prioritization of tasks.
- Maximized guest satisfaction by adhering to strict health and safety guidelines during all cleaning procedures.
- Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
- Maintained a positive and professional demeanor while working in a fast-paced, high-stress environment.
- Ensured guest satisfaction by replenishing toiletries and linens in a timely manner.
- Promoted a healthy workplace atmosphere through effective communication skills among team members.
McDonald's
Tim
Glenrowan, VIC
09.2010 - 05.2011
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
No Degree -
Wangaratta High School
Wangaratta, VICSkills
Customer service
Laundry skills
Bathroom sanitation
Housekeeping
Safety procedures
Chemical handling
Efficient mopping
Preventive sanitation
Sweeping expertise
Tile scrubbing
Deep cleaning
Sanitization techniques
Teamwork
Teamwork and collaboration
Multitasking and prioritizing
Time management
Attention to detail
Sweeping and mopping
Reliability
Excellent communication
Clear communication
Organizational skills
Adaptability and flexibility
Guest service and support
Relationship building
Residential cleaning
Flexible schedule
Task prioritization
Supply stocking
Staff training
Adaptability
Timeline
Motel Cleaner
Ian Smith
02.2023 - 09.2023
McDonald's
Tim
09.2010 - 05.2011
No Degree -
Wangaratta High School