NICOLE MCGRATH

Recruited externally in new role for New Enquiries team established within law firm specialising in personal injury law. (Temporary Role).

• First point of contact for clients contacting the firm with new enquiries (approximately 60-110 inbound/outbound calls daily)
• Identifying nature of enquiry quickly, delegating call to New Enquiry Taker to take full enquiry on behalf of Solicitor
• Referring client to external services when enquiry doesn't meet appropriate criteria relevant to the firm
• Escalating sensitive content when required

Recruited externally for new, hybrid role designed to provide employment support to participants working with the HASI Team (Housing and Social support) experiencing a range of mental health issues.

• Expert internal resource to local Mental Health services teams, providing guidance to staff through the delivery of employment supports
• Delivered training modules to participants seeking employment support in a 1:1 setting
• Engaged with local businesses and employers to source and create job vacancies for people experiencing mental illness accessing employment supports
• Providing social support and mentoring to participants adhering to specialised mental health and trauma awareness training
• Tracked individual goals, program participation and employment placements, reporting results to management on a fortnightly basis

Recruited internally for a fuller role with sales responsibility whilst maintaining existing duties.

• Provide support to the Business Development Manager by managing relationships with customers and identifying sales opportunities within the AUS/NZ region
• Elected as Project Coordinator for significant software development upgrades requested by the Australian Army, overseeing the proposal from tender to submission
• Coordination of company presence at industry trade events through engagement with contractors and Defence personnel. Attended as representative of the Australian office to capture sales opportunities
• Identified new opportunities and projects through tender portals and contact liaison, responding to customer enquiries, maintaining sales databases and documentation
• Appointed additional role of WHS Representative responsible for adhering to WHS legislative requirements and establishing safe methods of work with company Directors
• Appointed additional role of ISO officer responsible for ensuring company compliance with ISO standards (9001:2015). Ongoing maintenance of Quality Management System through broadcasting ISO knowledge to employees, completing monthly audits and keeping risk, training and non-compliance registers up to date

Global software development company specialising in integrating gaming technology with simulation software to design programs used by military groups in over 60 countries. Recruited externally as first point of contact for the Australian office, Travel Coordinator for the team and administration support to the Finance Manager.

• Facility management including monitoring operational expenses, organising repairs and maintenance for the office and liaising with external resources (landlord, cleaners, contractors)
• Creation and delivery of internal employee training program to ensure skill building in emotional intelligence, conflict resolution and effective communication
• Facilitated corporate travel requirements for all staff

Recruited externally to provide support to GM of Enterprises/Property and Employment Services team.

• Ensured the efficient running of the division by broadcasting requirements to staff and overseeing the day-to-day operations of the Enterprises office as directed by GM
• Responding to requests on behalf of the GM, escalating executive matters when necessary. Compiled reports and publications as requested by the CEO and GM
• Elected by CEO to oversee company fleet (124 vehicles). Coordination, approval and replacement of all vehicles. Management of vehicle logistics including registration, insurance, petrol accounts, toll accounts etc.
• Management of events for VIP guests, executive staff and board members. Advising and overseeing all logistics while directing staff and contractors to ensure event success
• Oversaw Transition to Work program by delivering interactive training sessions to school leavers designed to build skills in employment e.g. resume building, job applications, interview skills and work trials
• Operated as the HR recruitment contact for the division by overseeing process for incoming staff including advertisement design, completing phone screenings, interviewing potential staff, managing applicant files, performing reference checks and reporting data to the GM and HR department
• Generated and managed documentation related to employment services. Ensured quotes, contracts and service agreements were correct and valid to secure NDIS funding for clients. Assisted the team with career planning and evidence collecting to build funding cases.

Placed in a Day Program to provide personal, social, physical and emotional support to clients with physical and/or intellectual disabilities.

Recruited to provide administrative support to a team of insurance underwriters and act as the first point of contact for the business.