Nicole Smith
Waterford,QLD
Summary
Proven leader at Wesley Mission Queensland, adept in staff management and supervision. Skilled in relationship building, effectively coaching employees. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong critical thinking skills.
Overview
7
7
years of professional experience
Work History
Acting Coordinator
Wesley Mission QLD
Laidley, QLD
02.2023 - Current
- Entered data, generated reports.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Supported with the enhancement of operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Acting Coordinator
Wesley Mission Queensland
Logan
09.2021 - 02.2023
- Coached employees through day-to-day work and complex problems.
- Managed budgets by tracking expenses and allocating resources appropriately based on priority needs.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Case Manager
Wesley Mission Queensland
Logan
08.2017 - 09.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
Year 12 Certificate -
Trinity College
BeenleighBachelor of Science - Social Science
Charles Sturt University
Bathurst, NSW03.2027
Diploma - Community Services
Australian College of Applied Professions
Brisbane 2014
Skills
- Relationship Building
- Staff Management and Supervision
- Budget Planning
- Staff Development and Training
- Program Development
- Problem Solving
- Decision Making
- Positive Attitude
- Case Planning
Timeline
Acting Coordinator
Wesley Mission QLD
02.2023 - Current
Acting Coordinator
Wesley Mission Queensland
09.2021 - 02.2023
Case Manager
Wesley Mission Queensland
08.2017 - 09.2021
Year 12 Certificate -
Trinity College
Bachelor of Science - Social Science
Charles Sturt University
Diploma - Community Services
Australian College of Applied Professions