Nicole Smith
Summary
Accomplished After-hours Nurse Manager with a proven track record at Blue Mountains District Memorial Hospital, demonstrating critical thinking and a team-oriented approach. Continues in a leadership role in Nepean who has excelled in managing operational resources, enhancing patient safety, and fostering effective communication.
Overview
21
21
years of professional experience
Work History
After-hours Nurse Manager
Blue Mountains District Memorial Hospital
09.2023 - Current
- Oversee and manage operational resources to maintain effective and efficient Health Service Provision
- Oversee the deployment of personnel on a shift by shift basis
- Coordinate casual and agency staff utilisation
- Oversee staffing requirements, bed occupancy and patient acuity assessments
- Coordinate utilisation of beds to provide effective access for patients within the resources of the hospital and organisational strategies
- Maintain timely communication with the On Call Executive concerning activity issues or incidents that occur after hours
- Data systems expertise for maintenance of records and analysis that pertain to the service meeting mandatory and organisational standards.
Clinical Nurse Unit Manager
NBMLHD
08.2014 - Current
- Provide strong leadership and role modelling within the team
- Manage the patient flow & operational areas of the ICU
- Communication with escalation concerns internal & external to the unit
- Allocation of patient care to the nursing staff and be aware of skill mix; oncoming shifts and staff accordingly
- Health roster management, adjusting daily staffing updates
- Extensive critical care knowledge, patient care scenarios and experience
- Delegation and team work with patient deterioration
- Hold 2 ICU portfolios: Redevelopment of Nepean Stage2 Intensive Care Unit & equipment
A/Nurse Manager
Nepean, Intensive Care Unit
10.2019 - 09.2023
- Nursing leadership, senior level operational and business management of the ICU
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
- Collaborated with the Senior level nursing, established a united workforce & building trust to work collectively on goals
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality
- Collaborated with interdisciplinary teams to develop individualised care plans for patients with complex needs.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and empowering staff
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted a culture of safety within the department, engaged with District staff to begin the process of culture change for the ICU.
Registered Nurse
NBMLHD
12.2003 - Current
- Utilised and developed critical thinking skills to time manage
- Conducted thorough patient assessments to identify changes in condition, excellent detection of a deteriorating patient and ability to use professional escalation
- Senior level nursing skills
- Clear, kind communication skills and able to hold challenging conversations professionally
- Excellent documentation skills
Education
Graduate Certificate in Health Services Management - Health Management
Charles Sturt University
Bathurst, NSW05-2017
Diploma of Leadership And Management - Nursing Leadership
NSW Health
Registered Training Organisation10-2023
Post Graduate Certificate - Nursing
College of Nursing
Burwood, Sydney02-2007
Bachelor of Science - Nursing
Charles Sturt University
BathurstSkills
- Critical thinking
- Team work approach
- Great operational and flow management skills
- Excellent communication skills and ability to professionally escalate and knowledge digital programs
- Have a high regard to patient experience and safety
- Health roster skills and good knowledge on how best to resource staffing
Timeline
After-hours Nurse Manager
Blue Mountains District Memorial Hospital
09.2023 - Current
A/Nurse Manager
Nepean, Intensive Care Unit
10.2019 - 09.2023
Clinical Nurse Unit Manager
NBMLHD
08.2014 - Current
Registered Nurse
NBMLHD
12.2003 - Current
Graduate Certificate in Health Services Management - Health Management
Charles Sturt University
Diploma of Leadership And Management - Nursing Leadership
NSW Health
Post Graduate Certificate - Nursing
College of Nursing
Bachelor of Science - Nursing
Charles Sturt University
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