Nicole Vellasco

• Balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Trained team members on procedures to maintain a consistent guest experience.

Conducted performance evaluations for front of house staff, providing feedback and setting goals.

• Introduced sales, promotions and other brand initiatives to gain customer loyalty.
• Put together eye-catching displays to attract potential customers and encourage questions.

Monitored student progress through review of transcripts and other documents.

Reduced attrition rates through early identification of at-risk students and implementation of appropriate support services.

Strengthened campus community by organizing events, workshops, and seminars for personal development and growth.

Assisted prospective and established members in person or by telephone.

Helped members navigate systems, pay for services and resolve different concerns.

Coordinated enrollment and onboarding of new members with associated feeds and paperwork.