Niketa Patel
Summary
Professional with robust background in customer support, adept at resolving complex issues and enhancing customer satisfaction. Skilled in communication, problem-solving, and utilizing support software to streamline processes. Strong team player with results-driven mindset, adaptable to changing environments and committed to achieving collective goals.
Overview
5
5
years of professional experience
Work History
Customer Support Officer
ABC Photosigns
01.2021 - 02.2025
- Successfully provided technical support and customer service to nationwide clients.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
- Enhanced customer satisfaction by troubleshooting and resolving complex inquiries in a timely manner.
- Cultivate and maintain strong relationships with both internal departments and external stakeholders to enhance business operations and customer satisfaction.
Customer Support Officer
Anzic Insurance
02.2020 - 12.2020
- Managed a high volume of customer tickets, maintaining organization and prioritizing urgent cases.
- Proactively learn and develop new skills, taking on additional responsibilities to assist with other areas of the business as needed.
- Recommended products to customers, thoroughly explaining details.
- Navigate multiple systems and databases simultaneously to accurately track customer data, provide information, and solve problems effectively.
Education
Bachelor's Degree - Computer Science
LDRP Institute of Technology
06-2014
Skills
- Customer Service Excellence
- Multi-System & Database Navigation
- Ability to Learn Quickly & Adapt
- Problem Solving & Conflict Resolution
- Strong Communication Skills
Timeline
Customer Support Officer
ABC Photosigns
01.2021 - 02.2025
Customer Support Officer
Anzic Insurance
02.2020 - 12.2020
Bachelor's Degree - Computer Science
LDRP Institute of Technology
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