Hi, I’m
Nikiah Llewellyn
11/2 Deed Street,VIC
Summary
Dedicated and empathetic professional in the making, eager to embark on a meaningful journey in Case Work. Currently undertaking a Certificate IV in Mental Health, bringing a solid foundation in mental health principles, communication, and crisis intervention. Possesses a genuine passion for aiding others, coupled with strong interpersonal skills and a compassionate approach. Adept at creating a safe and inclusive space for individuals facing mental health challenges. Committed to continuous learning and development, I am excited to translate my theoretical knowledge into practical, impactful support as a dedicated Case Worker.
Overview
6
years of professional experience
Work History
Glue Store
Stock Manager
11.2019 - Current
Job overview
- Fostering a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Implementing quality control measures to ensure the accuracy and condition of received stock.
- Conducting regular stock counts and reconciling discrepancies, ensuring accurate and up-to-date inventory records.
- Investigating and addressing root causes of discrepancies or stockouts, and implementing preventive measures to avoid future issues.
- Identifying areas for process improvement and implementing changes; staying updated on industry trends and best practices in stock management.
Cotton On Distribution Centre
Warehouse Worker
10.2023 - Current
Job overview
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Checked packages and merchandise for damage and notified vendors.
- Helped train new employees in safe practices and warehouse procedures.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Edge Restaurant & Bar
Front of House
01.2021 - 07.2021
Job overview
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
McDonald's Restaurant
Crew Member
03.2018 - 07.2019
Job overview
- Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Education
GenU Training , Geelong, VIC
Certificate IV from Mental Health
11.2024
Skills
- Exceptional communication and interpersonal abilities
- Demonstrated empathy and deep understanding of mental health issues
- Proficient in active listening and providing empathetic emotional support
- Familiarity with basic counselling techniques and crisis intervention
- Strong organizational and time-management capabilities
- Team-oriented with flexibility to adapt to evolving challenges
- Committed to maintaining confidentiality and upholding ethical standards in mental health support
REFERENCE
Olivia O'Meara, Manager of Glue Store - 0413 663 567
Timeline
Warehouse Worker
Cotton On Distribution Centre
10.2023 - Current
Front of House
Edge Restaurant & Bar
01.2021 - 07.2021
Stock Manager
Glue Store
11.2019 - Current
Crew Member
McDonald's Restaurant
03.2018 - 07.2019
GenU Training
Certificate IV from Mental Health
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