Nikki Abdilla

Events Management:

• Organised performance events, including managing ticketing, liaising with venues, and arranging booking and lighting hire. These events showcase students' progress and promote the studio’s reputation as a provider of top-notch dance education.

Scheduling:

• Researched and implemented software to streamline processes.
• Streamlined scheduling processes for timetables and events, reducing conflicts in class timings.
• Developed an efficient registration process for new students by implementing user-friendly software systems that expedited enrolment procedures.

Planning:

• Coordinated and invoiced for costume orders, merchandise, examinations and event entries.

Business growth:

• Succeeded in consistent financial and student growth each year over a 13 year period.
• Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
• Created a welcoming atmosphere for students by fostering an inclusive culture that values diversity in both staff members and clientele.
• Retained high student engagement levels throughout their learning journey with personalised attention, timely feedback, and appropriate goalsetting.
• Interacted well with customers to build connections and nurture relationships.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Accomplished multiple tasks within established timeframes.

Marketing:

• Built a strong online presence through social media, website updates, and email marketing campaigns to attract new clients and keep current ones informed about upcoming events or promotions.

Management:

• Recruited and trained talented instructors to maintain high-quality instruction across all classes.
• Trained and guided up to 11 team members to maintain high productivity and performance metrics.
• Fostered a collaborative work environment among team members by organising meetings, setting clear expectations, and encouraging open communication.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Compliance:

• Ensured legal compliance with business regulations and diligent record-keeping practices.

Accounting:

• Managed finances effectively, including budgeting, expense tracking, and reporting to ensure profitability and long-term sustainability.
• Invested in technology upgrades to streamline operations and improve customer experience.

• Developed creative design for print materials.
• Created digital image files for use in digital and traditional printing methods.
• Employed design fundamentals when selecting typography, composition, layout, and colour in design work.
• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
• Generated comprehensive style guides for clients, ensuring brand consistency.