Nikki Monda
Summary
Dynamic Internal Account Manager at Drillcut with a proven track record in customer service excellence and effective communication. Skilled in time management and financial management, I foster strong client relationships, driving repeat business and satisfaction. Recognized for innovative problem-solving that enhances operational efficiency and boosts customer loyalty.
Overview
14
14
years of professional experience
Work History
Internal Account Manager
Drillcut
Melbourne
12.2024 - Current
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Coordinated and scheduled client meetings for sales representatives to maximize their productivity.
- Resolved order issues by consulting with appropriate departments.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Exceeded customer satisfaction by finding creative solutions to problems.
Business Development Manager
Metal Manufactures Electrical Merchandising
Melbourne
10.2020 - 12.2024
- Develop business strategies to drive financial growth, achieving measurable client retention.
- Strengthen relationships with clients, leading to increased repeat business and satisfaction.
- Expand customer database by reconnecting with clients, resulting in a broader client base.
- Coordinate with sales team to maximize revenue and ensure effective communication.
- Prepare detailed customer quotes to specification, ensuring accuracy and client satisfaction.
Sales Assistant
Peter Alexander
12.2018 - 01.2020
- Delivered outstanding customer service, resolving issues and boosting satisfaction levels.
- Accurately managed cash transactions, ensuring financial integrity and accountability.
- Handled inventory management, maintaining optimal stock levels and efficient shipments.
- Collaborated with regional management and head office to support seamless operations.
- Fostered positive customer experiences, maintaining a welcoming store environment.
Senior Sales Assistant
Ripe Maternity
08.2017 - 01.2020
- Enhanced customer satisfaction and loyalty through exceptional service and personalized styling.
- Trained and developed team members, leading to improved performance and operational efficiency.
- Managed inventory and conducted stocktakes, ensuring accurate stock levels and minimizing discrepancies.
- Increased sales by educating customers on maternity products and implementing effective styling techniques.
- Optimized store layout through strategic visual merchandising, boosting foot traffic and customer engagement.
Team Leader/Duty Manager
KMART AUSTRALIA
Firle
07.2011 - 01.2019
- Oversaw customer service operations, ensuring high satisfaction and resolving complex inquiries.
- Managed and trained staff, enhancing team skills and operational efficiency.
- Handled daily cash management, ensuring accurate financial transactions and reporting.
- Implemented stock-loss prevention methods, reducing inventory shrinkage.
- Processed online orders, improving fulfillment speed and accuracy.
- Facilitated cross-departmental coordination to enhance customer satisfaction.
Education
CERTIFICATE III - BUSINESS TO BUSINESS SALES
MAS NATIONAL
Adelaide03-2021
BACHELOR OF BUSINESS - MARKETING
UNIVERSITY OF SOUTH AUSTRALIA
07-2020
YEAR 12 -
KILDARE COLLEGE
Adelaide12-2014
Skills
- Time Management
- High level organization
- Cash Handling
- Constructive Communication
- Friendly Client Contact
- Effective teamwork
- Fast Learner
- Hard Worker
- Customer service
Additional Information - Volunteer Experience
Campbelltown Comets Netball Club, Coach, 2018-2020, Attends all weekly netball games and trainings., Teach children relevant skills, tactics and techniques., Develop training programs., Monitor and enhance performance by providing tuition, encouragement and constructive feedback., Identifying strengths and weaknesses.
Timeline
Internal Account Manager
Drillcut
12.2024 - Current
Business Development Manager
Metal Manufactures Electrical Merchandising
10.2020 - 12.2024
Sales Assistant
Peter Alexander
12.2018 - 01.2020
Senior Sales Assistant
Ripe Maternity
08.2017 - 01.2020
Team Leader/Duty Manager
KMART AUSTRALIA
07.2011 - 01.2019
CERTIFICATE III - BUSINESS TO BUSINESS SALES
MAS NATIONAL
BACHELOR OF BUSINESS - MARKETING
UNIVERSITY OF SOUTH AUSTRALIA
YEAR 12 -
KILDARE COLLEGE
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