Charlotte Hasenkam
Holmview
Summary
I am a very outgoing person, with a great attitude towards life and an eagerness to learn. My friendly yet professional attitude makes me a great addition to any team. I strongly believe I'm a hardworking Customer Service Representative with 6 years of experience working with Capital Transport and EFM. Trained in time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Whilst working at EFM I have gained a different level of Account Manager skills, I have gained strength and confidence to go above and beyond with all my tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Internal Account Manager
EFM Logistics
02.2021 - Current
- Managed the daily freight profile for all 5 major customers, point to point jobs and freight into their warehouse.
- Maintained a high level of Customer Service with 5 accounts, valued at over 7 million dollars.
- Managed 3 reports daily whilst caretaking another judies like data entry for my Account Manager to assist in monthly meetings.
- Maintaining a strong relationship with my key stakeholders in our office.
- Motivation and energy with a strong focus on achieving outstanding customer experiences.
- Training new starters for Customer Service.
- Resolving issues on the spot with the highest level of professionalism.
- Completed my Cert III in Customer Engagement.
- Completed my First Aid and CPR course to become one of the first aid officers in our Queensland team.
Customer Service Representative
Capital Transport
12.2018 - 01.2021
- Answered constant flow of customer calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained high customer satisfaction by working quickly and accurately.
- I worked very close with my Team Leader to create new projects to assist the team and their training.
Education
Trinity College, Beenleigh
Brisbane, QLDSkills
- Ability to Work Under Pressure
- Time Management
- Self-motivation
- Conflict Resolution
- Positive attitude
- Willingness to learn
- Inbound and Outbound Calling
- Good listening skills
- Creative problem solving
Certification
Cert III in Business
Cert II in hospitality
RSA certificate
Cert III in Customer Engagement (Completed through EFM)
Cert in First Aid and CPR (Completed through EFM)
References
Mark Schulz - Capital Transport, Taxi Truck Manager - 0400 704 471
Brittany Harris - Capital Transport, 2IC - 0434377 431
Meg Ebb - Capital Transport, Customer Service Manager - 0478 085 022
Ryan Donovan - EFM, Senior Supply Chain Consultant - 0477 128 342
Elisa Moyns - EFM, Major Account Manager - 0478 032 887
Timeline
Internal Account Manager
EFM Logistics
02.2021 - Current
Customer Service Representative
Capital Transport
12.2018 - 01.2021
Trinity College, Beenleigh
Cert III in Business
Cert II in hospitality
RSA certificate
Cert III in Customer Engagement (Completed through EFM)
Cert in First Aid and CPR (Completed through EFM)
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