NIKOLINA VULINOVIC
Strathtulloh,Victoria
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Diamond Creek Dental
Melbourne, VIC
02.2024 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Maintained a neat, clean and organized environment throughout the office
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
- Took digital X-rays of teeth using radiographic equipment.
Retail Assistant
Elm Fashion
10.2022 - 03.2023
- Maintained tidy and organized store environment to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Picker Packer
Officeworks
12.2021 - 06.2022
- Pulled orders quickly to maintain demanding productivity goals
- Printed labels, packaged boxes, and loaded into outbound containers
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Scanned packages and boxes and moved to loading dock for shipment
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Customer Service Representative
Salmat Vintage Cellars
05.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Westpac Group
06.2016 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Developed customer service policies and procedures to meet and exceed industry service standards
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Met customer call guidelines for service levels, handle time and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC04.2016
Year 11 -
St Albans Secondary College
11.2014
Skills
- Service Contracts
- Payment Processing
- Retail Transactions Processing
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Returns and Exchanges
- Exceeding Customer Expectations
- Telephone Answering
- Customer Assistance
Timeline
Dental Assistant
Diamond Creek Dental
02.2024 - Current
Retail Assistant
Elm Fashion
10.2022 - 03.2023
Picker Packer
Officeworks
12.2021 - 06.2022
Customer Service Representative
Salmat Vintage Cellars
05.2018 - 07.2019
Customer Service Representative
Westpac Group
06.2016 - 01.2018
Certificate III - Hospitality
William Angliss Institute of TAFE
Year 11 -
St Albans Secondary College