Summary
Overview
Work History
Education
Skills
References
Timeline
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Nilay Kalkan

Summary

I am a self motivated, highly driven individual who is ready for a new challenge. I consider myself a team player with an outgoing and positive demeanor. Highly organised and detail oriented professional with strong work ethic and dedication to achieving goals. I have excellent communication skills both written and oral together with the ability to relate to people at all levels. Talent for spotting areas in need of improvement with significant planning skills and I am looking to advance in my career to learn and grow in all aspects of the workplace.

Overview

6
6
years of professional experience

Work History

Office Coordinator

JD Sports Head Office
04.2022 - Current
  • Interacted with clients by phone, email, or in-person to provide information.
  • Greeting guests and external visitors in a professional manner.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Organised monthly team lunches.
  • Coordinated schedules and timelines for events.
  • Managed monthly Culture Committee meetings to brainstorm and implement creative events for the staff.
  • Supported HR by completing new hire orientation.
  • Coordinated special projects and managed schedules.

Salon Operations Manager

Sarah Jade Hair
11.2021 - 04.2022
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Greeted Incoming clients and visitors professionally and provided friendly, knowledgeable assistance.
  • Managed clear communication to clients by confirming appointments, responding to emails and maintained client records.
  • Answering phones and queries, taking, and distributing messages.
  • Handled problematic clients to assist lower-level employees and maintain excellent customer service.
  • Maintained the company's social media presence by posting promotional ads, answering posts and monitoring responses.
  • Strategised social media campaigns for clients, helping to meet KPI's and reach untapped potential customers.

Assistant Store Manager

Culture Kings Sydney
09.2017 - 11.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Generated brand awareness and created positive product impressions to increase sales.
  • Conducted daily updates to social media profiles, boosting store engagement to our online consumers.
  • Created trendy content across platforms such as store TikTok and Instagram pages for widest audience reach.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

High School Diploma -

Sydney Secondary College - Blackwattle Bay Campus
Glebe, NSW
2016

Skills

  • Organisation and Efficiency
  • Communication
  • Sales Optimisation
  • Adaptability
  • Client Relations
  • Social Media Content Creation
  • Excellent Multi-Tasking Skills

References

Available upon request.

Timeline

Office Coordinator

JD Sports Head Office
04.2022 - Current

Salon Operations Manager

Sarah Jade Hair
11.2021 - 04.2022

Assistant Store Manager

Culture Kings Sydney
09.2017 - 11.2021

High School Diploma -

Sydney Secondary College - Blackwattle Bay Campus

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Nilay Kalkan