Nima Yoezer (Mr.)
Applecross
Summary
Proven Assistant Manager and Customer Service Officer with a track record of enhancing customer satisfaction and streamlining operations at FNB Restaurant. Excelled in complaint handling and team leadership, fostering a positive work environment and boosting staff morale. Skilled in budgeting and finance, adept at making informed decisions to drive business success.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
ZA Khang House of Cuisines
02.2024 - 10.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Black Sheep Restaurant
11.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Masters In Professional Accounting - Accounting
Murdoch University
Perth12-2025
Post Graduate Diploma in Financial Management - Accounting And Finance
Royal Institute of Management
Thimphu, Bhutan12-2022
Skills
- Customer support
- Complaint handling
- Budgeting and finance
- Team leadership
- Data entry
- Decision-making
- Positive attitute
- Time management
- Payment processing
- Workload management
- Information protection
Timeline
Customer Service Officer
ZA Khang House of Cuisines
02.2024 - 10.2024
Assistant Manager
Black Sheep Restaurant
11.2022 - 12.2023
Masters In Professional Accounting - Accounting
Murdoch University
Post Graduate Diploma in Financial Management - Accounting And Finance
Royal Institute of Management
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