Nimanda Madushani

• Assist the Student Management Coordinator by supporting the day to day functions on administration and office duties within VET Education Programs.
• Coordinate and execute all tasks associated with apprenticeship enrolments including application management, offer management and all associated communications.
• Coordinate the Institute’s selection enrolment processes for apprenticeship intakes, ensuring the process is streamlined and compliant with the Institute’s policies and procedures.
• Provide fee information for apprenticeships giving in-depth knowledge around fees, student eligibility and funding options.
• Coordinate enrolment day events for apprenticeships across the institute and organise all staff, tasks and resources to ensure the experience satisfies the students’ and Institute’s needs.
• Drive the planning of the annual enrolment process and calendar for apprenticeships in consultation with program areas to ensure all requirements are met from all departments.
• Ensure up to date and accurate knowledge is maintained through research and attendance at department meetings and industry workshops.
• Ensure that a high standard of student centric customer service is delivered to all stakeholders.
• Coordinate the SMS/ Epsilon system download to facilitate the enrolment of all apprentices.
• Consult with the Student Management Coordinator on improvements to the apprenticeship enrolment process.
• Download electronic copies of PTR and LLN documents for each student. Organize these files in a secure and easily accessible digital format.

• Correspond any and all potential start dates, orientation dates, communication from Swinburne University and encourage full participation and attendance in Swinburne on campus classes
• Connected with students via emails and assisted them to accept their offer and enrolment process, as well as provide any vital information for the commencement of their studies
• Advise prospective, current and future students of additional services that Swinburne offers i.e., Workshops, enrolment hubs, getting in touch with academic development advisers, booking one-on- one appointments with an enrolment specialist and plenty more
• Update MS Excel spreadsheet and document each record in each field after every student, ensuring all records match with what was lodged in Customer 1 Oracle Data Management System
• Proactively respond to Student enquiries via emails, provide clear and concise advice and options in order to maximise conversion to enrolments and student satisfaction

• Established new accounts and conducted periodic account reviews.
• Assessed loan decision activities to remain compliant with regulations and corporate policies.
• Manage write-offs, bad debt provisions and setting up of payment plans.
• Verifies backgrounds and credit history of customers and business account holders.
• Referring accounts to collection hold for further collection efforts.
• Track accounts that have been arrears and provide payment options to negotiate payments.

Project 1 - A web based computer Maintenance System for the Department of Information Technology of the Ministry of Education Of Sri Lanka

Project 2 - A standalone application for the Sri Lanka National Federation of Visually Handicapped (SLNFVH)