Nina Liu

Offering following experience in Student Service and Administration Task:

• Proficient in Microsoft Office Suite
• Responded to enquiries from international students and parents via online chat, phone calls, and emails
• Supported the complete enrolment process, including application review, documentation, and compliance checks
• Provided tailored advice on course selection and subject planning
• Arranged local guardianship and accommodation solutions for underage students
• Liaised effectively with school enrolment officers across WA to coordinate school placements and interviews
• Developed in-depth knowledge of Western Australian private and government school systems
• Demonstrated strong communication skills when engaging with students, families, and education agents
• Maintained a structured, detail-oriented approach in data accuracy, reporting, and cross-functional coordination
• Quickly adapted to new administrative systems, including enrolment databases, financial reconciliation tools, and student record platforms, demonstrating strong digital literacy and flexibility.
• Confident and proactive in learning new technologies and internal systems to support efficient student service delivery.

• Provided end-to-end support for international students and families, from enquiry handling and school placement consultation to enrollment follow-up and post-arrival assistance.
• Liaised effectively with private school admission teams across WA and VIC, arranging interviews, school tours, and placement coordination with attention to individual student needs.
• Advised students on course and subject selection based on AEAS results and academic history, supporting their academic pathway planning.
• Arranged suitable guardianship and accommodation for underage students, coordinating with local families and ensuring compliance with school and visa policies.

Client Communication & Relationship Management

• Responded to high volumes of inquiries from overseas parents with cultural sensitivity, offering clear guidance via email, phone, and Webchat in both English and Mandarin.
• Worked closely with education agents, school officers, and internal colleagues to deliver high-quality service and maintain a smooth enrollment process.

Problem-Solving & Student Welfare

• Handled urgent issues such as travel delays, document errors, and parent concerns with professionalism, ensuring timely resolutions while upholding student welfare.
• Maintained confidentiality and demonstrated accountability when managing sensitive student information and family situations.