Nirali Parikh
Central Coast,Australia
Summary
Highly energetic and customer-focused retail sales team member dedicated to delivering exceptional customer service and driving sales growth. Strong grasp of product knowledge and excels in upselling and creating positive shopping experiences for customers. Eager to contribute expertise to a dynamic retail team where I can continue to make a significant impact.
Overview
3
3
years of professional experience
Work History
Retail Team Member
Ugg Express
04.2024 - 11.2024
- Assisted customers in finding the perfect footwear to meet their needs and preferences
- Demonstrated in-depth knowledge of various shoe brands, styles, and materials to effectively recommend products
- Utilized strong communication and interpersonal skills to build rapport with customers and drive sales
- Maintained cleanliness and organization of the store to create an inviting shopping environment
- Processed transactions accurately and efficiently using POS systems
- Collaborated with team members to achieve sales targets and contribute to the overall success of the store
Retail Team Member
7eleven
09.2023 - 03.2024
- Provided exceptional customer service by assisting customers with inquiries, product location, and purchases
- Operated cash register and handled transactions accurately while ensuring a friendly and efficient checkout experience
- Restocked shelves and maintained organized and visually appealing displays to enhance the overall shopping experience
- Monitored inventory levels and communicated stock needs to the management team
- Followed company policies and procedures to ensure a safe and clean working environment
- Collaborated with team members to achieve store goals and objectives
- Participated in periodic training sessions to stay updated on product knowledge and store policies
Retail Team Member
Namaste Mart
01.2023 - 07.2023
- Greeted customers with a friendly demeanour, engaging in conversation to understand their needs and preferences
- Demonstrated in-depth knowledge of products to assist customers in making informed purchase decisions
- Achieved 90% above-average sales by effectively cross-selling and upselling related products
- Maintained visual merchandising standards, ensuring products were well-organized and visually appealing
- Processed transactions accurately and efficiently, handling cash, credit cards, and efpos
- Resolved customer inquiries, concerns, and returns in a professional and customer-centric manner
- Collaborated with team members to achieve daily, weekly, and monthly sales targets
- Participated in ongoing product training to stay updated on new arrivals and features
Retail Team Member
United Petroleum
02.2022 - 12.2022
- Greet and assist customers in a friendly and professional manner, addressing their needs and inquiries
- Operate fuel dispensing equipment, ensuring accurate fuel delivery and safe procedures
- Handle cash and credit card transactions accurately, providing customers with receipts
- Monitor and maintain inventory levels, ordering fuel and other supplies as needed
- Conduct regular safety inspections to identify and address potential hazards
- Maintain a clean and organized station, including restrooms and convenience store areas
- Perform routine maintenance tasks, such as cleaning fuel pumps, changing trash bins, and restocking products
- Handle customer complaints and inquiries, resolving issues promptly and to their satisfaction
- Collaborate with team members to ensure smooth shift transitions and efficient station operations
- Adhere to safety and environmental regulations, including spill response protocols
Education
Bachelor of Law - Law
JG College of Law
Ahmedabad 06-2021
Skills
- Customer service excellence
- Product knowledge and upselling
- Point-of-sale systems
- Cash handling and transactions
- Inventory management
- Visual merchandising
- Team collaboration
- Communication and interpersonal skills
- Store maintenance
- Reliability and punctuality
Timeline
Retail Team Member
Ugg Express
04.2024 - 11.2024
Retail Team Member
7eleven
09.2023 - 03.2024
Retail Team Member
Namaste Mart
01.2023 - 07.2023
Retail Team Member
United Petroleum
02.2022 - 12.2022
Bachelor of Law - Law
JG College of Law
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