Niro Hassen
Perth,WA
Summary
Dynamic and dedicated food and beverage professional with a proven track record at Novotel, excelling in customer service and complaint resolution. Skilled in POS system operation and maintaining a welcoming atmosphere, I effectively manage high-volume shifts while ensuring order accuracy and enhancing guest satisfaction through attentive service and strong multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Kuala Lumpur Cocktail Cafe
Perth, WA
10.2024 - Current
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
FOH Team Member
Velvet Espresso
Perth, WA
08.2024 - 12.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
Section Waiter
Mr Miyagi
Melbourne, VIC
09.2023 - 05.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
- Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
- Contributed to increased overall revenue through upselling menu items and promoting daily specials.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets properly aligned.
- Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
Food and Beverage Attendant
Novotel
Queenstown, NZ
10.2022 - 02.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Bachelor Of Accounting - Accounting
Swinburne University of Technology
Melbourne, VICSkills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Handling complaints
- Table setting expertise
- Order accuracy
Certification
- RSA
-Food handling
- Allergens
References
Available upon request
Timeline
Wait Staff Member
Kuala Lumpur Cocktail Cafe
10.2024 - Current
FOH Team Member
Velvet Espresso
08.2024 - 12.2024
Section Waiter
Mr Miyagi
09.2023 - 05.2024
Food and Beverage Attendant
Novotel
10.2022 - 02.2023
Bachelor Of Accounting - Accounting
Swinburne University of Technology