NIRUSHA GURUNG

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Demonstrated flexibility by adapting to various roles within the retail environment as needed.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.

Cardiothoracic Surgical Unit- 80hrs

• Assisted with pre- and post-operative care for patients undergoing cardiac and thoracic surgeries.
• Recognised clinical deterioration and initiated a Rapid Response call, ensuring timely escalation and patient safety.
• Assessed wound, changed dressing and documented accordingly.
• Monitored vital signs and cardiac rhythms.
• Administered medications under supervision of RN.
• Assisted with chest drain care and monitoring.
• Supported patients with oxygen therapy and nebulisers.
• Participated in shift handovers using ISBAR and documented care accurately in EMR.
• Applied principles of aseptic technique and infection control.
• Provided clear, compassionate communication with patients and families.

Brain Injury Unit- 80hrs

• Assisted with neurological observations (GCS, pupil response, limb strength).
• Monitored and documented vital signs and level of consciousness.
• Assisted with pressure area care for immobile patients.
• Provided continence support, including catheter care and bowel management routines..
• Encouraged participation in daily activities to promote independence and cognitive recovery.
• Supported patients with mobility aids, transfers, and positioning.
• Communicated effectively with patients and families using a person-centred approach.
• Observed safe manual handling and infection control procedures.
• Advocated for patient dignity and autonomy in care decisions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Maintained regular and consistent attendance and punctuality.